Senior Datacenter Program Manager - Build Metro

• Establish working relationships with all construction stakeholders
• Attend all Metro new build, expansion and retrofit project related design, construction, and commissioning meetings
• Serve as the liaison between Construction and Operations and escalate any issues that could cause impact
• Participate in all Construction/Operations walk-throughs, as well as routine construction inspections during the builds
• Coordinate and execute turnover operations, ensure turnover checklist is completed and validated, and all turnover artifacts are delivered on time
• Document and report lessons learned from each project
• Monitor services and KPIs, OKRs, SLAs, and OLAs and reports trends and service anomalies
• Lead key processes, such as team and triage meetings, prioritize work across the team, and rebalance priorities to respond to changes
• Standardize infrastructure equipment, processes, and workflows through design, construction, and turnover of these world-class facilities
• Assist with new facility design & commissioning, coordinating installation of core network infrastructure
• Promote a culture of safety, security, and compliance in all aspect of datacenter activities
• Learn, live, and coach the One Microsoft culture and values
• Lead through change by bringing clarity, generating energy, and delivering success

• High School Qualification or equivalent AND 6+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 12+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 14+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
• Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications

Data Center Operations Management IC5 - The typical base pay range for this role across the U.S. is USD $127,600 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $168,900 - $253,300 per year.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.