Technical Support Technician

• Provide comprehensive technical support for hardware devices, including desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot software issues across multiple operating systems such as Windows, macOS, and Linux, ensuring quick resolution of user problems.
• Diagnose and resolve network connectivity issues involving LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network equipment like Meraki, Cisco and Sonicwall devices.
• Manage Active Directory accounts, including user creation, permissions management, password resets, and group policy (GPO) configurations to enforce security policies.
• Utilize IT service management tools such as Connectwise RMM, ServiceNow, and Help Desk platforms to log incidents, track progress, and communicate effectively with users.
• Support IT infrastructure components including Windows Server environments and Microsoft Office and M365 applications to optimize user productivity.
• Assist in equipment troubleshooting and computer management tasks to minimize downtime and enhance system performance.
• Collaborate with network administration teams to monitor LAN performance and implement security measures like firewalls and VPN access controls.
• Provide training or guidance on operating systems (Windows, macOS) and mobile device management to end-users for better self-sufficiency.

We are seeking a dynamic and proactive Technical Support Technician to join our innovative IT team. In this role, you will be the frontline problem solver, providing essential technical support to ensure seamless operation of hardware, software, and network systems. Your expertise will help maintain the stability and security of our IT infrastructure, delivering exceptional customer service and technical assistance to users across various departments. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on organizational efficiency., * Proven experience in technical support or IT support roles with a focus on troubleshooting hardware and software issues.

• Strong understanding of computer networking concepts including LAN/WAN, TCP/IP protocols, DNS management, VPN setup, and firewall configuration.
• Hands-on experience managing Active Directory environments and group policy objects (GPO).
• Familiarity with enterprise tools such as ServiceNow, Jira, BMC Remedy for incident management and ticket tracking.
• Knowledge of operating systems including Windows (Windows 10/11/Server), macOS, Linux distributions.
• Experience supporting computer hardware components like motherboards, storage devices, graphics cards, and peripherals.
• Ability to analyze complex technical problems quickly and communicate solutions clearly to non-technical users.
• Excellent customer service skills combined with strong communication abilities to provide professional support in high-pressure situations.
• Understanding of network security principles involving firewalls (e.g., Sonicwall), TCP/IP protocols, DNS configuration, and network administration best practices.

Join us as a Technical Support Technician if you're passionate about technology solutions that empower users! Bring your problem-solving skills into a collaborative environment where your expertise makes a real difference every day-helping organizations run smoothly while advancing your career in IT support!

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan