Escalation Analyst

Timelines Operations Leadership Innovation Data Analysis Investigation Legal Support Credit Reports Detail Oriented Risk Management Customer Service Claims Processing Business Valuation Dispute Resolution Technology Solutions Regulatory Compliance Financial Institution Full Stack Development Artificial Intelligence Business Transformation Training And Development Verbal Communication Skills Key Performance Indicators (KPIs), * Review and investigate customer disputes and compliance-related cases.

• Research information and gather supporting documentation to resolve issues.
• Communicate with consumers to obtain missing details when needed.
• Prepare case summaries, timelines, and responses for review.
• Determine whether disputes can be resolved internally or require escalation.
• Maintain accurate documentation while adhering to strict deadlines and regulatory requirements.
• Manage a high-volume caseload while maintaining quality and accuracy standards., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Transaction Management Analyst CBRE Atlanta, GA*On-Site Brokerage Mathematics Negotiation Real Estate Data Analysis Customer Service Microsoft Office Quality Assurance Financial Analysis Telecommunications Capital Expenditure Organizational Skills Intellectual Curiosity Real Estate Transactions Business Transaction Management Key Performance Indicators (KPIs) +0

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We are seeking a detail-oriented and skilled Escalation Analyst to join a fast-paced Regulatory & Compliance team. In this role, you'll investigate customer disputes, conduct research, manage case resolutions, and ensure regulatory requirements are met.

This position is ideal for candidates with intermediate experience in customer service, claims processing, insurance, banking, fraud, government services, legal support, or dispute resolution., * 3+ years of experience in a high-volume customer service, claims, dispute resolution, or case-processing environment.

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Experience in insurance, banking, fraud, government services, credit reporting, legal support, or compliance.
• Previous escalations, investigations, claims, or dispute-resolution experience.
• Salesforce or case-management system experience.
• Paralegal or legal assistant experience is a plus., Customer Service Sales Management Health Economics Telephone Skills Business Planning Product Knowledge Sales Forecasting Growth Mindedness Account Management Advanced Analytics Contingent Workforce Packaging And Labeling Valid Driver's License Relationship Management Client Needs Assessment Sales Pipeline Management Integrated Delivery Systems Ethical Standards And Conduct Customer Relationship Management, Typing Wrenches Debugging Voicemail CompTIA A+ Hand Tools Shift Work Electronics Screwdrivers Communication Self-Motivation Professionalism Change Requests Product Support Customer Service CompTIA Network+ Diagnostic Tools Electromechanics Technical Support Fine Motor Skills Database Software Office Automation Peripheral Devices Technical Services Electrical Diagrams Laboratory Equipment Escalation Procedures Preventive Maintenance Call Center Experience Technical Documentation Administrative Functions Microsoft Certified Professional Troubleshooting (Problem Solving) Certified Nursing Assistant (CNA) Microsoft Certified Systems Engineer HDI Customer Service Representative (HDI-CSR) Occupational Safety and Health Administration (OSHA) CompTIA Certified Document Imaging Architect (CDIA+) +0

• Flexible start times between 8:00 AM and 9:00 AM and ending around 5:00 PM or 6:30 PM (depending on start and break times).
• Initial training (approximately 3 weeks) may be onsite or remote depending on business needs.
• Hybrid flexibility may be earned based on performance and KPI achievement after training.

Why work with us?

Opportunity to work for a respected industry leader with a reputation for employee development and internal growth.

Gain valuable experience in regulatory compliance, investigations, and dispute resolution.

Hybrid work flexibility based on performance.

Collaborative team environment with strong leadership support.

If you enjoy solving complex problems, conducting research, and helping customers find resolutions, we'd love to hear from you. Job Type & Location

This is a Contract position based out of Alpharetta, GA. Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.