L2 Network Support Engineer - Mobility Sector Brussels

• Investigate, diagnose, and resolve complex technical incidents and service requests escalated from first-line support.
• Manage and follow up support requests through various communication channels, including ticketing systems, service desks, and remote support tools.
• Configure, deploy, and troubleshoot network infrastructure components such as:
• Switches
• Firewalls
• Wireless Access Points
• Support and maintain end-user computing environments across multiple platforms.
• Assist with the rollout and operation of IT services at remote project or operational locations.
• Create and maintain technical documentation, knowledge articles, procedures, and troubleshooting guides.
• Provide mentorship and knowledge sharing to first-line support teams.
• Contribute to continuous improvement initiatives and identify opportunities for structural enhancements to IT services.
• Collaborate with infrastructure, application, and business teams to ensure efficient resolution of issues.

Required Technical Skills

Strong Expertise

• End User Computing
• Windows
• Android
• iOS
• Networking
• TCP/IP fundamentals
• Switching
• Wireless networking
• Network troubleshooting

Good Working Knowledge

• Microsoft Azure / Entra ID
• User Management
• Groups
• Enterprise Applications
• Active Directory (on-premises)
• Microsoft Exchange
• Microsoft SharePoint
• Microsoft Teams
• Microsoft Intune

The successful candidate will act as an escalation point for technical incidents and service requests, working closely with users, support teams, and stakeholders to deliver effective and sustainable solutions. Strong communication skills, customer focus, and a problem-solving mindset are essential., * Strong customer-service orientation

• Excellent communication skills
• Patience and professionalism
• Team-player mentality
• Curiosity and willingness to learn
• Strong analytical and problem-solving abilities
• Ability to manage expectations effectively
• Flexibility and adaptability
• Ability to remain calm and effective under pressure

Language Requirements

• Native or near-native proficiency (C2) in either Dutch or French
• Minimum B2 proficiency in the second national language (Dutch or French)
• Minimum B1 proficiency in English

Experience Required

• 5 to 9 years of relevant professional experience in:
• IT Support
• Service Desk Operations
• End User Computing
• Workplace Support
• Infrastructure Support
• Network Troubleshooting

Working Environment

• Full-time position
• Hybrid technical support environment
• Collaboration with multiple internal IT teams and stakeholders
• Opportunity to contribute to process improvements and knowledge development
• Occasional travel to operational sites may be required