Senior Information Technology Officer

Our client is seeking an experienced Senior IT Officer - Digital Workplace to join their IT team on a 6-month contract. This role is responsible for supporting, maintaining, and continuously improving digital workplace services for a geographically dispersed workforce operating across multiple office locations and remote environments.

The successful candidate will play a key role in delivering high-quality IT services, supporting end users, driving service improvements, contributing to technology projects, and ensuring an efficient, secure, and user-focused digital workplace experience.

Reporting to the IT Manager - Digital Workplace & Business Applications, you will work closely with internal stakeholders, external service providers, and colleagues across the organisation., * Support the delivery, enhancement, testing, and optimisation of digital workplace services

• Provide day-to-day IT support to end users, including onsite support in the Brussels office
• Contribute to digital workplace transformation projects and service improvement initiatives
• Assist with the development and maintenance of IT service management processes, systems, and documentation
• Support the establishment and maintenance of asset and configuration management practices (CMDB)
• Manage and support website platforms, including hosting and security updates
• Collaborate with managed service providers and vendors to resolve incidents, requests, and technical challenges
• Monitor service performance, user adoption, service levels, and user satisfaction metrics
• Support cybersecurity initiatives related to workplace technologies and end-user services
• Assist with change management and user adoption activities
• Create training materials, user documentation, knowledge articles, and operating procedures
• Deliver user onboarding sessions, training, and guidance on workplace technologies
• Provide technical input into supplier evaluations, technology selection, and service improvements
• Contribute to project delivery alongside internal teams, consultants, and third-party providers

Technology Environment

The digital workplace environment includes technologies such as:

• Microsoft 365
• SharePoint Online
• Microsoft Power Automate
• Microsoft Endpoint Management / Intune
• Apple macOS devices
• Endpoint security solutions
• Collaboration platforms including Zoom and Slack
• Project and workflow management tools
• Website hosting and content management platforms

Our client is looking for a hands-on IT professional who combines strong technical expertise with excellent customer service skills.

Essential Experience

• Experience administering Microsoft 365 services, including SharePoint Online, Microsoft Endpoint Management, and Power Platform components
• Experience delivering IT support within a medium-sized organisation
• Strong understanding of IT service management principles and best practices
• Experience working with external suppliers, managed service providers, and technology vendors
• Strong awareness of cybersecurity principles and secure workplace technologies
• Ability to troubleshoot and resolve complex technical issues
• Experience producing technical documentation, user guides, and training materials
• Excellent communication skills with the ability to support both technical and non-technical users
• Fluent written and spoken English

Desirable Experience

• Microsoft certifications or equivalent technical qualifications
• Experience managing Apple MacOs environments
• Experience supporting website hosting and WordPress platforms
• Experience working in hybrid or international organisations
• Knowledge of Agile delivery principles and practices
• Additional European language skills

Profile

• Customer-focused and service-oriented mindset
• Strong problem-solving and analytical skills
• Ability to work independently and manage competing priorities
• Collaborative team player with excellent stakeholder-management skills
• Proactive approach to continuous improvement
• Passion for technology and delivering exceptional user experiences