IT Operations

problem, and change lifecycle /li liApply data analytics to operational and service data to measure improvement effectiveness, surface trends and outliers, and make data-driven recommendations /li liDrive automation adoption initiatives that enhance service delivery, reduce manual effort, and improve consistency /li liStay current with industry trends, best practices, and emerging tooling to bring fresh thinking to the team /li /ul bCollaboration Communication /b ul liWork closely with IT teams, vendors, and stakeholders to ensure seamless service delivery across IFIS and beyond /li liCommunicate clearly with both technical and non-technical audiences - providing updates on infrastructure status, improvement initiatives, and analytical findings /li liPrepare and present performance reports and improvement activity summaries to senior management /li /ul h3What You Bring /h3 ul, liBachelor's degree in Technology, IT, Engineering, Business, or a related field /li liExperience in service

management, process improvement, or IT operations - in an analyst or operations management capacity. /li liITIL 4 Foundation certification, (or actively working towards it) /li liStrong data analytics capability - able to gather, clean, and analyse operational data using Excel, Power BI, or SQL to build KPI dashboards and translate insights into action /li liExperience of working in ITSM - incident, problem, and change management /li liProficiency in MS Excel and PowerPoint; familiarity with statistical and data modelling tools /li liStrong communication, stakeholder management, and presentation skills /li liDetail-oriented, well organised, and able to manage multiple priorities independently /li liHands-on experience with ServiceNow or a comparable ITSM platform /li liFamiliarity with GenAI tooling, or automation platforms /li liExperience evaluating IT operations workflows to identify automation or GenAI opportunities -, translating findings into clear requirements and partnering with

technical teams through build, testing, and rollout /li liFamiliarity with modern observability and monitoring practices, AIOps, anomaly detection, log and event correlation - and an understanding of how GenAI can reduce noise, enable predictive alerting, and accelerate incident resolution /li liAgile or Scrum working experience /li liExperience working in a large, matrixed, or regulated organisation /li /ul h3What We Offer /h3 ul liWe offer a hybrid work model which recognises the value of striking a balance between in-person collaboration and remote working, including up to 25 days per year working from abroad. /li liWe believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares programme and multiple employee discounts (details vary by location). /li liFrom career development and digital learning programmes to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. /li liFlexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. /li /ul h3About Allianz Technology /h3 pWith its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalisation. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimise, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. /p pWe service the entire spectrum of digitalisation - from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital in

We truly believe that by caring for the tomorrows of  everyone within Allianz Technology, we’re  setting up a company in which you are enabled to lead the future of  innovation across the Allianz Group and pioneer the digitalization of the financial services industry.

With more than 9,400 employees located in 55 countries around the globe, when you join us you’ll feel empowered by a global community. 

We realize synergies and cultivate innovation.
You’ll set the direction of our reality, digitalization  and IT solutions and have a direct impact on our customer’s lives.

Let's care for tomorrow. You. IT

Allianz Careers