Technical Support Consultant

• Provide technical support for software applications via phone, email, and Microsoft Teams
• Manage incidents and service requests through a ticketing system, ensuring SLA targets are achieved
• Troubleshoot application issues and resolve problems where possible
• Escalate more complex issues to internal technical specialists when required
• Support user administration, including password resets and account management
• Work closely with clients to provide guidance and effective resolutions
• Produce and maintain support documentation and knowledge articles
• Collaborate with colleagues to improve processes and share knowledge

Technologies:

• Active Directory
• Confluence
• Support
• JIRA
• Office 365
• SQL
• Windows

More:

We are a leading technology business within the finance sector, supporting specialist software applications used by major clients. We offer a hybrid working model based in Bristol, with 3 days in the office and 2 days from home, a salary of up to £50,000 depending on experience, structured training, ongoing development, and a supportive, collaborative team environment. This is an opportunity to join a growing support team and develop within a specialist software business.

• Previous experience within Application Support, Technical Support, or IT Support
• Knowledge of pension payroll or experience supporting pension administration software
• Experience working with ticketing systems and managing incidents
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• SQL knowledge is desirable
• Active Directory knowledge is desirable
• Microsoft Office 365 knowledge is desirable
• Windows Server knowledge is desirable
• JIRA knowledge is desirable
• Confluence knowledge is desirable