IT Support Technician

We're recruiting an IT Support Technician to join our growing Systems team. It's a role that sits at the heart of TNP, making sure colleagues across the business have the technology and support they need to do their best work.

This is a great opportunity for someone early in their IT Support career to take pride in being the friendly, helpful backbone of TNP's operations. We believe great user support is what makes the difference between technology that frustrates people and technology that empowers them.

We're looking for someone whose enthusiasm and attitude come first. Technical skills can be taught; what we really care about is a passion for helping people, a curiosity about technology and a drive to dig into problems, and the patience to make every user feel supported.

We're a small team that works in modern ways. You'll work with DevOps practices, infrastructure-as-code, Microsoft cloud technologies (Intune, AutoPilot, Entra), and automation tooling - and you'll get the support to grow, learning on the job alongside experienced engineers and working towards industry certifications as your career develops.

Main Duties

• Act as the first point of contact for IT support requests via email, ticketing system & in-person support
• Diagnose and troubleshoot basic hardware, software, and connectivity issues
• Deploy, configure, and maintain desktops, laptops, mobile phones, and applications using Microsoft and third-party tools
• Use Microsoft cloud technologies to setup and configure devices e.g. Microsoft AutoPilot and Intune
• Log, track, prioritise, and update support tickets & Systems issues accurately
• Escalate complex issues to senior Systems staff when required
• Provide clear, user-friendly communication and updates to end users
• Assist with routine maintenance tasks, system security patching, and asset management
• Assist with the procurement of IT hardware and software licenses
• Create and update internal documentation relating to Systems configuration and walk through guides
• Support adherence to IT policies, procedures, and security standards
• Perform testing of internally developed applications, working with developers to validate new features before release

Special Conditions

• Enhanced Disclosure and Barring Service (DBS) is a condition of initial appointment.
• Non-Police Personnel Vetting (NPPV3) clearance to be achieved within probationary period.

Enthusiasm and a demonstrated capability for problem solving with an ability to identify, prioritise and focus on key issues- Essential, Application form / Interview

Excellent communication skills, with the ability to interact clearly and professionally with users at all levels- Essential, Interview

Ability to work both independently and as part of a team, with minimum day-to-day supervision- Essential, Interview

Commitment to undergo further training through operational requirements and personal development- Essential, Interview

Basic understanding of common operating systems and office applications- Essential, Interview

Relevant IT qualifications at level 3 or above / Industry recognised certifications e.g. CompTIA A+- Desirable, Application form

Experience with helpdesk support and ticketing systems- Desirable, Interview

Experience using Microsoft Cloud technologies including Entra and Intune- Desirable, Interview

Experience managing Windows Active Directory- Desirable, Interview

Pulled from the full job description

• Employee discount
• Sick pay
• Free parking
• Private medical insurance
• Cycle to work scheme
• On-site parking, * Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Private medical insurance
• Sick pay