Temp to Perm - Associate Solutions Engineer

JUICE RECRUITMENT
Bath, United Kingdom
2 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Bath, United Kingdom

Tech stack

HTML
JavaScript
Artificial Intelligence
CSS
Python
Standard Sql
TypeScript
React
AI Platforms

Job description

Juice is partnering with our client in the search for a temp to perm Solutions Engineer. This opportunity is a fantastic opportunity to join a start up and take your skills to the next level. This will be perfect for someone with a love for AI and data who also has strong customer service skills.

DAY TO DAY -

  • Be a front-line point of contact for customer technical support, helping to triage, investigate, and resolve issues raised through support tickets, email, calls, or internal escalations.
  • Help customers understand how to use the system effectively, especially during onboarding, configuration, and early product adoption.
  • Report and document bugs for the engineering team to be fixed
  • Act as a technical liaison between Sales, Customer Success, customers, Product, and Engineering.
  • Use AI tools responsibly to improve support, documentation, QA, onboarding, customer research, internal process improvement, and product feedback loops.

Requirements

  • Extensive experience using various AI platforms
  • Preferred familiarity with HTML, CSS, JavaScript, TypeScript, React, Python, or SQL
  • Strong customer service skills
  • Good operational awareness/ multitasking

AND FOR YOU -

  • Hybrid working from Bath (3 office / 2 home)
  • 25 days + Bank holiday
  • Clear progression plans
  • Start up environment

Apply for this position