Internet Sales Specialist

The Internet Sales Specialist is responsible for answering inquiries from sales prospects through internet, e-mail and telephone. Follows-up with customers using pre-set guides and scripts to schedule dealership site visits. Ensures that Business Development Center goals are achieved on a monthly basis., 1. Core Duties

• Promptly and professionally process customer inquiries generated (from the internet, e-mails, incoming phone calls, etc.) with the intent to schedule dealership appointments by date and time.
• Follow the requirements of the Romain Selling Process to schedule appointments. When setting the appointment, verify the customer's name and telephone numbers (home, work and cell), e-mail address, and vehicle(s) of interest. Enter the appointment into the designated software system(s).
• Respond to all generated leads within ten minutes of receipt of the internet/other lead message.
• Utilize the company's Customer Relationship Management (CRM) software to manage, control, and update customer information, complete to-do's, insert notes, set appointment reminders, etc.
• Organize and record performance data (leads, appointments, sales, notes, etc.); document all notifications.
• Conduct business in an honest, professional manner that is consistent with United Companies' values, philosophies and mission statement
• In conjunction with the Business Development Center Manager and the Sales Managers, develop and implement an internet strategy to maintain a minimum of 18% closing ratio per month from internet, e-mail, and telephone leads.
• Attend and participate in regularly scheduled sales and company meetings.
• Maintain work areas in a clean, neat, safe, and orderly fashion.
• Attend specialized training meetings as required by management and/or the manufacturers.
• Support Company rules, policies, procedures, and initiatives.
• Generate and execute on business plans and goals monthly and quarterly.

2. General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

3. Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide "World Class Customer Service" for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company's Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

• High school diploma/equivalent is minimally required.

2. Experience:

• Prior automotive dealership sales experience is helpful, but not required.

3. Other Knowledge, Skills, Abilities & Competencies:

• Maintain a professional, well-groomed personal appearance.
• Demonstrate an outgoing personality with a courteous and professional presence.
• Strong customer service orientation.
• Strong attention to detail skills.
• Strong verbal, written, and active listening skills.
• Ability to multitask in a fast-paced business environment and adjust to competing priorities.
• Ability to maintain confidentiality.
• Strong interpersonal abilities to deal effectively with customers and business contacts at all levels.
• Strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to work independently, without constant supervision.
• Possess a working knowledge of basic office equipment, such as printers, copiers, faxes, scanners.
• Must possess and continually maintain a valid driver's license with an acceptable driving record.