Managed IT Support Technician

We're looking for an outgoing, confident technician to join our help desk team, supporting our managed services clients both remotely and on-site.

Why You'll Want to Work Here

• Real career growth: We pay for your certification training. Come in as a Level 1 tech; advance with new credentials and skills.
• Breadth you can't get anywhere else: Work across multiple companies, industries, and network environments, from small offices to complex infrastructures.
• A team that has your back: Collaborative, supportive environment where senior techs mentor rather than gatekeep.
• Benefits that matter: Medical and supplemental insurance, plus a gym membership on us.
• Compliance experience: Exposure to regulated environments (PCI, HIPAA, and government compliance work) that makes your resume stand out.

What You'll Do

• Troubleshoot computer, server, and network issues remotely and on-site
• Install and support a wide range of client software
• Deploy PC, server, and network hardware
• Manage client networks, updates, and software through our RMM platform
• Collaborate with fellow technicians on client issues
• Build positive, responsive relationships with the clients who count on us

Microsoft desktop and server operating systems

• Working knowledge of Azure
• Router and firewall configuration, including VPNs
• Computer hardware installation and troubleshooting
• Network troubleshooting techniques and protocols
• Common business software such as Microsoft Office and QuickBooks

Professional skills:

• Clear, patient communication with clients and teammates, * IT support: 3 years (Required)

License/Certification:

• Driver's License (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Gym membership, * 401(k)
• Health insurance
• Paid time off
• Retirement plan

Tired of supporting the same environment day after day? At AcaciaIT, no two days look alike. As a managed services provider serving Tucson businesses for over 30 years, we support dozens of companies across industries, which means you'll get hands-on experience with more technologies, environments, and real-world challenges in one year here than you might see in five years at a single in-house IT job.