IT Administration Specialist

The IT Admin Specialist provides administrative and operational support to the IT Office Manager. This role focuses on data entry, validation, and tracking within the Jira ticketing system to ensure accurate, complete, and timely processing of IT-related requests. The position supports procurement coordination, invoice tracking, and documentation, while maintaining efficient workflows across IT and internal business teams. This is an execution and coordination role - final validation and approval authority rests with the IT Office Manager., The following and other duties may be assigned as necessary:

• Perform data entry and updates in Jira for IT-related requests, purchases, invoices, and contracts
• Validate ticket information for accuracy, completeness, and proper documentation
• Ensure all required fields, attachments, and supporting details are included in tickets
• Monitor ticket progress and follow up with stakeholders to maintain workflow timelines
• Maintain clean, organized, and up-to-date records within Jira
• Provide general administrative support to IT operations and internal requests
• Maintain organized documents, requests, and approvals
• Assist in updating trackers, shared files, and internal systems
• Enter and track invoice-related information in Jira and internal trackers
• Verify that invoices include required details and supporting documentation
• Route invoices to the appropriate stakeholders for review and approval
• Identify and flag discrepancies, missing information, or inconsistencies
• Submit and track purchase requests for IT-related items (hardware, software, licenses) through Jira
• Ensure all required data and approvals are documented within the system
• Follow up on request status and update records accordingly
• Maintain accurate procurement tracking logs
• Maintain organized contract records and documentation within Jira and shared repositories
• Track contract lifecycle status (submitted, under review, active, expired, etc.)
• Ensure contract-related tickets contain complete and accurate information
• Act as a point of contact for status updates on tickets, requests, and purchases
• Escalate delays, inconsistencies, or risks to the Office Manager - IT
• Maintain trackers for: contracts, invoices, purchase requests, and BPOs (Blanket Purchase Orders)

To perform this job successfully, an individual must be able to satisfy each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent required; associate degree in business, IT, or related field preferred
• 1-2 years of administrative, data entry, or ticketing-system experience; hospitality or corporate IT environment a plus
• Passion for continuous improvement
• Demonstrated ability in maintaining consistent, high-quality service levels
• Excellent communication skills, with the ability to collaborate across teams.
• Skills and the ability to organize effectively, solve problems quickly, and communicate clearly
• Strongly exhibit good customer service skills
• Understanding of ITSM tools (e.g., JIRA, ServiceNow)
• Intermediate Microsoft Excel skills (sorting, filtering, basic formulas, pivot tables)
• Comfortable navigating shared drives, SharePoint, or similar document repositories
• Strong attention to detail and data accuracy
• Clear written and verbal communication for stakeholder follow-up
• Ability to manage multiple trackers/requests concurrently without dropping details
• Comfortable escalating issues rather than making unilateral decisions outside scope
• Strong organizational skills and attention to detail, with the ability to set clear priorities in a fast-paced environment
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
• Work in a fast-paced and busy environment., Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations., The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility., $27.00 per hour

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.