IT - OIT - Network Technician

TPI Global (formerly Tech Providers, Inc.)
Montgomery, United States of America
6 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Junior
Compensation
$ 52K

Job location

Montgomery, United States of America

Tech stack

Spreadsheets
Complex Networks
CompTIA Network+
Computer Networks
Databases
Data Systems
Issue Tracking Systems
Systems Analysis
Virtual Private Networks (VPN)
Network Monitoring
Wide Area Networks
Computer Network Operations
ServiceNow

Job description

  • This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance.
  • The technician will be responsible for monitoring and maintaining the LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits., * Monitor network alarms, alerts, and faults;respond promptly to ensure service reliability and availability.
  • Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
  • Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
  • Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
  • Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
  • 3rd shift. Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their time on 3rd shift working from 12am to 8am. 10 days on, 4 days off, 5 days on, 2 days off, then repeat.

Requirements

  • Minimum 1 year of experience with LAN/WAN maintenance and support.
  • Minimum 1 year of call center or service desk experience.
  • Strong customer service skills.
  • Experience or knowledge of voice and data circuits, including troubleshooting and research.
  • Familiarity with incident ticketing systems such as ServiceNow or Remedy.

Experience Required:

  • At least 1 year of systems analysis or service desk experience.

Education Required:

  • High School Diploma or GED.

Preferred Qualifications:

  • CompTIA Network+ Certification.

Benefits & conditions

HARDY INDUSTRIES

  • Montgomery, AL

  • $18.00-25.00 per hour Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for someth…

  • 9 days ago

*, HARDY INDUSTRIES

  • Prattville, AL

  • $18.00-25.00 per hour Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for someth…

  • 9 days ago

Apply for this position