NOC Specialist

• Utilize network monitoring tools to continuously observe network performance and identify potential issues.
• Respond promptly to alerts and incidents, conducting initial troubleshooting to determine the root cause of network problems.
• Issue Resolution:
• Diagnose and resolve network incidents, collaborating with cross-functional teams to implement effective solutions.
• Document troubleshooting steps, resolutions, and maintain a comprehensive knowledge base for future reference.
• Technical Support:
• Provide timely and effective technical support to end-users and internal teams experiencing network-related problems.
• Communicate technical information clearly to both technical and non-technical audiences.
• Configuration and Maintenance:
• Assist in the configuration, installation, and maintenance of network equipment, including routers, switches, and firewalls.
• Collaboration:
• Collaborate with network engineers and other IT professionals to maintain, implement, and optimize network infrastructure.
• Participate in cross-functional teams to implement new technologies and address evolving business requirements.
• Documentation:
• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting processes.
• Contribute to the development of standard operating procedures (SOPs) to enhance network management efficiency.
• Emergency Response:
• Act promptly during critical situations, providing support in the event of network outages or emergencies.
• Work closely with the Network Management Center (NMC) SMEs, Lead and Manager to escalate and coordinate responses to high-priority incidents.

• Bachelor's degree in Information Technology, Telecommunications, Network Administration, or a related field experience - preferred

· Proven experience in network support, preferably in a NOC environment.

· Proficiency in network monitoring tools and diagnostic utilities.

· Strong knowledge of TCP/IP, routing protocols, and network security.

· Excellent troubleshooting and problem-solving skills.