Enterprise AI Tools Administrator

The Enterprise AI Tools Administrator will play a critical role in the future of Apex Service Partners by serving as the primary owner of the Company's enterprise AI platform ecosystem. This individual will lead day-to-day administration of Apex's AI toolset - anchored by Claude Enterprise (Anthropic), and inclusive of Microsoft Copilot, OpenAI ChatGPT Enterprise, and Google Gemini for Workspace - ensuring these platforms are deployed, governed, and continuously optimized to deliver maximum value to Apex team members across the country., * Serving as the primary administrator for Apex's Claude Enterprise console, including managing the Admin Console configuration, SSO/SAML 2.0 and SCIM provisioning, role-based access control (Primary Owner, Admin, and Member roles), workspace management, and seat allocation across standard and premium tiers.

• Administering Microsoft Copilot (M365), OpenAI ChatGPT Enterprise, and Google Gemini for Workspace in parallel - managing provisioning, policy configuration, connector/plugin governance, and license optimization across all four platforms.
• Owning the Compliance API and audit log infrastructure for Claude Enterprise, enabling real-time programmatic access to usage data and customer content for continuous monitoring, automated policy enforcement, and regulatory reporting.
• Managing organizational spend controls across all AI platforms - setting spending limits at the organization and individual user level, monitoring consumption against budget, and providing chargeback/showback reporting to department leaders.
• Configuring and maintaining data governance and security controls across all AI platforms, including IP allowlisting, session security policies, data retention configuration, zero-data-retention (ZDR) addenda where applicable, and integration with existing DLP and SIEM tooling.
• Maintaining an approved connector and MCP (Model Context Protocol) server registry for Claude Enterprise, routing new integration requests through IT governance processes, and configuring admin-managed Skills and workflow packages for organization-wide deployment.
• Tracking and reporting on AI platform adoption metrics - including active users, department penetration, feature usage, and productivity indicators - via admin dashboards and APIs, and delivering regular reporting to IT leadership and business stakeholders.
• Owning onboarding workflows and user enablement programs for all AI platforms, including coordination with HR and department leads to launch new users, build training materials, and drive adoption among field and back-office team members.
• Managing the integration of AI platforms into the broader Apex technology stack - including coordinating with the IT Infrastructure, Enterprise Applications, and Cybersecurity teams to ensure AI tool access complies with network, identity, and security standards.
• Supporting the M&A integration process by onboarding acquired company team members onto Apex's AI platform stack in an aggressive yet risk-controlled manner, in alignment with the broader IT integration playbook.
• Staying current on developments across the generative AI platform landscape, evaluating emerging capabilities and new tools, and providing informed recommendations to IT leadership on platform evolution, consolidation opportunities, and new use cases.
• Serving as the primary point of contact for AI platform vendors (Anthropic, Microsoft, OpenAI, Google), managing support escalations, participating in vendor roadmap reviews, and advocating for Apex's feature and configuration needs.

Successful candidates must have hands-on experience administering enterprise SaaS platforms, a curiosity and fluency with generative AI tools, and the ability to translate technical platform capabilities into practical, business-driven outcomes in a fast-growing, acquisition-oriented company., * Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field required.

• 3-6+ years of experience in enterprise SaaS administration, IT operations, or a related role, with direct hands-on experience managing enterprise-tier AI or productivity platforms (e.g., M365, Google Workspace, Salesforce, or equivalent). Experience in a PE-backed or high-growth company a plus.
• Demonstrated experience configuring SSO (SAML 2.0 / OIDC), SCIM provisioning, and role-based access control in an enterprise SaaS environment, ideally integrated with Okta, Azure AD / Entra ID, or Google Workspace identity providers.
• Hands-on familiarity with one or more of the target AI platforms: Claude Enterprise (Anthropic), Microsoft Copilot (M365), ChatGPT Enterprise (OpenAI), or Google Gemini for Workspace. Admin-level experience with any of these platforms highly preferred.
• Experience with compliance, audit logging, and data governance in a regulated or security-conscious enterprise environment. Familiarity with SOC 2, ISO 27001, HIPAA, or GDPR data handling requirements a plus.
• Working knowledge of REST APIs and the ability to use API-based tooling (e.g., the Claude Compliance API or Admin API) for reporting, automation, and integration tasks. Scripting experience (Python, PowerShell, or equivalent) a plus.
• Strong analytical skills with the ability to build executive-facing adoption and usage reports from platform dashboards and API data exports.
• Relevant certifications preferred: Microsoft Certified: M365 Administrator, Google Workspace Administrator, or equivalent AI/cloud platform certifications.

Personal Characteristics:

• Impeccable integrity and ethical standards. Completely trustworthy with access to sensitive usage data, compliance logs, and configuration controls across all enterprise AI platforms.
• High energy, bias for action, and personal accountability for results through resourcefulness that figures out how to drive action and achieve outcomes creatively with finite resources.
• Genuinely curious about generative AI - someone who actively uses these tools, follows the space closely, and brings informed enthusiasm to helping Apex team members get the most out of them.
• Comfortable rolling up sleeves across both technical administration tasks and end-user enablement activities - equally at home configuring SCIM provisioning as presenting an adoption report to a department head.
• Client service mindset to build strong relationships with peers across IT, business operations, and the field - with a dedication to the "voice of the customer" in understanding how team members at all levels use and benefit from AI tools.
• Excellent communicator (written and oral) with a demonstrated ability to translate technical platform capabilities into plain-language guidance for non-technical audiences across a distributed workforce.
• Fact-based and quantitative by nature, finding meaning in usage data and metrics to drive adoption decisions and cost management recommendations.
• Very well organized, detail-oriented, reliable, and able to manage multiple platforms and concurrent workstreams because of stellar time management and prioritization skills.
• Works collaboratively and energetically, possessing a positive attitude (e.g. team player, sense of humor).

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, Office expectation: 4 days in office / 1 day remote (Wednesday)

Compensation: Competitive

Other Benefits: medical, dental, and vision coverage, competitive PTO, sick days, and holidays, 401k matching Posted Max Pay Rate: USD $0.00/Yr. Posted Min Pay Rate: USD $0.00/Yr.

Founded in 2019, Apex Service Partners, LLC ("Apex" or the "Company") is the industry and nationwide leader in residential home services. Apex focuses on serving the HVAC, plumbing, and electrical needs of homeowners in over forty states across the country. Apex has grown to +100 locations with +11,000 team members and +$2.5 billion in annual revenue. The company is the largest competitor in this fragmented industry consisting of small founder-owned businesses. The Company has a dual strategy of growing via high-frequency acquisitions (over 225 closed by the Company to date) and aggressive organic growth initiatives, including sophisticated marketing, differentiated talent acquisition and green-fielding new trades and locations. From the onset, the Company's leaders have focused on building out a robust internal infrastructure to ensure scalability and better win in local markets around the country with the strongest brands and tactics. The team at "Partner Services", the centralized support team for the Company, comprises nearly 100 hard-working, collegial team members who are focused on the success of operations across the country. The Company recently received a new round of equity investment totaling $3.4B and recently closed a debt refinancing in excess of $3.0B.