Hospital Technical Support Analyst

Looking for a hands-on IT professional who thrives on solving complex technical challenges while supporting a mission-driven organization? Join KVC and play a vital role in keeping systems running smoothly across multiple healthcare locations., As an IT Support Specialist, you will analyze, troubleshoot, and resolve end-user technical issues across hardware, software, network systems, and Electronic Health Records. This role requires strong independent problem-solving skills, excellent communication, and a customer-first mindset. This is an on-site position and employee must live within the ST Louis metro area due to travel time and training., * Provide technical support via phone, ticketing system, and in-person field work

• Troubleshoot desktop hardware, operating systems, software applications, and network connectivity
• Support and configure Electronic Health Record systems
• Install, update, and maintain hardware and software
• Document all work within the support request system
• Assist with IT projects and system improvements
• Maintain hardware, software, and spare equipment inventories
• Participate in on-call rotation as needed
• Escalate recurring issues to Network Engineers and leadership

Security & Compliance

• Ensure all work aligns with system security protocols
• Stay current on cybersecurity threats and mitigation strategies
• Maintain compliance with HIPAA and Joint Commission standards

• Must be at least 21 years of age
• High school diploma required; Associate's or Bachelor's degree in IT-related field preferred
• Valid driver's license and auto insurance
• 3 years of experience in a technical support role

Preferred Certifications:

• Microsoft Certified (Azure, Hybrid)
• Cisco CCNA
• CompTIA certifications, * Windows, ChromeOS, and occasional Mac systems
• Active Directory, Microsoft administration, and Azure
• Network configuration and troubleshooting (wired and wireless)
• Imaging tools, device management, and system utilities
• Citrix and software deployment tools
• Security software installation and management
• AI tools and troubleshooting
• Conference room and telemedicine technology
• Electronic Health Records and related medical devices, * Strong communication and presentation skills
• Strategic thinking and analytical problem-solving
• Ability to manage crises and make decisions under pressure
• High level of professionalism, adaptability, and accountability

At KVC, our values guide everything we do:

• Helping people is at the heart of our work
• Authenticity and compassion define our character
• Family connection drives our culture
• Collaboration fuels improvement
• Urgency and innovation shape our approach
• Diverse perspectives strengthen our progress

We expect our team members to lead by example, remain solutions-focused, and build on the strengths of those we serve.

With a Work Wellbeing Score of 83, KVC is committed to creating a supportive, engaging, and purpose-driven workplace where employees can thrive while making a meaningful impact.