Production Support Engineer / Application Support Engineer

• Proactively monitor and manage application health and performance.
• Own incident and problem management for production issues, including job failures, feed management, and alert response.
• Perform root cause analysis and ensure follow-up actions to prevent recurrence.
• Maintain and create support documentation, policies, procedures, and knowledge base articles.
• Develop a working understanding of supported business processes, including credit-related workflows.
• Support releases, upgrades, implementations, and environment changes.
• Ensure continuity and quality by owning issues across platforms and escalating when necessary.
• Participate in on-call rotation and respond promptly to critical incidents.
• Provide after-hours and weekend support for deployments, infrastructure changes, disaster recovery tests, and industry initiatives.
• Collaborate with Development, Infrastructure, and Platform teams to ensure stable operations.

We are seeking an Production Support Engineer / Application Support Engineer (L2/L3) to join our operations and production support team. The ideal candidate will have strong experience in enterprise application production support, monitoring, and incident/problem management and a proven ability to restore service quickly, perform root cause analysis, and drive stability improvements across complex platforms., * 5+ years of experience in application development and/or production support.

• Hands-on experience with multiple technologies: Oracle/SQL, Salesforce, Informatica, J2EE, UNIX, .NET, OpenShift.
• 2+ years using monitoring and support tools such as Splunk and Dynatrace and/or AppDynamics.
• Experience managing complex batch environments.
• Familiarity with ITSM tools such as Remedy and incident/problem management processes.
• Strong analytical and troubleshooting skills with the ability to manage critical incidents under pressure.
• Clear written and verbal communication skills and solid documentation practices, including work with US-based partners.

Preferred Skills:

• Prior Salesforce production support experience.
• Exposure to incident trend analysis, problem management, and automation or process improvement opportunities.
• Knowledge of credit-related business processes.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.