Support Analyst

You'll provide responsive, hands-on technical support that keeps our employees connected, productive, and confident in the tools they use every day. Your work will help create a dependable technology experience while supporting a culture built on teamwork, service, and continuous improvement., * Deliver technical support for hardware, software, mobile devices, Microsoft 365, and Windows-based systems while resolving issues with professionalism and care.

• Manage IT assets, assist with software deployments, computer refreshes, user account administration, and documentation within our ticketing system.
• Troubleshoot hardware, software, networking, and identity access issues, identifying root causes and recommending improvements when needed.
• Create clear documentation, maintain accurate case notes, stay current on evolving technologies, and participate in on-call support as needed., * Build your skills while supporting meaningful work across a growing industrial organization.
• Enjoy a hybrid work environment (onsite M-Th and work from your home office on Friday), with opportunities to learn, grow, and make a lasting impact every day.

• One or more years of experience supporting Windows 10/11 environments, Microsoft 365, Active Directory or Entra ID, and an IT ticketing system (Zendesk preferred).
• Experience supporting laptops, desktops, printers, and mobile devices, along with a solid understanding of basic networking fundamentals.
• Strong troubleshooting skills, excellent communication, and a genuine commitment to delivering exceptional customer service.
• A bachelor's degree in Computer Science, Computer Engineering, or equivalent experience is preferred. Microsoft Certified Professional (MCP) certification is a plus.

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Life insurance
• Disability insurance
• Employee stock ownership plan
• Paid holidays

Full job description

You belong at a company that treats you like an Owner!

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you. Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company, You must create an Indeed account before continuing to the company website to apply