IT Support Technician

Northwest Respiratory Services is seeking a Part Time IT Support technician to support our Eagan, MN Office. This position will offer 20 hours per week and be fully onsite. The IT Support Technician provides day-to-day technical support to employees and assists with the maintenance and improvement of the organization's IT environment. This position is primarily focused on Level 1 helpdesk support, with some Level 2 troubleshooting and involvement in broader IT systems, applications, infrastructure, and projects., * Provide troubleshooting for staff in person and through remote support tools

• Track, document, prioritize, and resolve support requests
• Assist with onboarding and offboarding users and their associated accounts/devices
• Perform light scripting, app configuration, reporting, or similar technical work
• Assist with the development, installation, configuration, and maintenance of IT systems, equipment, and infrastructure
• Assist with IT projects involving applications, infrastructure, security, deployments, process improvements, system configuration, or technical research
• Follow established security practices and support the proper handling of company and regulated data
• Other duties as assigned/needed

• At least one year of IT Support experience or similar
• Basic TCP/IP, DHCP, DNS, wired and wireless troubleshooting
• Familiarity with supporting a primarily Microsoft-based business
• Familiarity with:

• Systems/Platforms- Active Directory, Entra ID, Microsoft 365, FortiGate, Cisco
• Hardware- Servers, Desktops/Laptops, Printers, Fax, Tablets, Phones (Desk/Cell)
• Operating Systems- Windows 10/11, Server 2012 R2-2025, iOS, Linux Distros

• Degrees, certifications, and home-lab personal projects experience are a plus!

• $18-$22 per hour

Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry. We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital. Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value. Northwest Respiratory Services is an EO Employer - M/F/Vets/Disabled