IT Help Desk Technician / Desktop Support (State or Gov Experience)

We are hiring a Customer Support Technician to provide onsite and remote IT support in a State/Government environment. This role supports desktops, laptops, printers, mobile devices, Office 365, and Windows systems while delivering excellent customer service., * Provide Tier 1 onsite and remote IT support.

• Install, configure, and troubleshoot hardware, software, printers, and mobile devices.
• Support Windows 10/11 and Microsoft Office 365.
• Manage user accounts using Active Directory.
• Troubleshoot hardware, software, and basic network issues.
• Support Microsoft Teams, Zoom, and other conferencing tools.
• Maintain IT assets and documentation.
• Participate in after-hours on-call rotation.
• Travel to nearby locations as needed.

• High School Diploma or equivalent.
• State or Government IT support experience is required.
• 0-2 years of IT Support, Help Desk, or Desktop Support experience.
• Experience with Windows 10/11, Office 365, and Active Directory.
• Strong troubleshooting, communication, and customer service skills.
• Ability to lift up to 50 lbs.
• Must be able to work onsite in Boca Raton, FL., * Do you have experience providing IT support in a State or Government agency? If yes, please specify in which project on your resume.
• How many years of Desktop Support or IT Help Desk experience do you have?
• Do you have experience supporting Windows 10/11 and Microsoft Office 365?
• Have you worked with Active Directory for user account management and password resets? Please specify in which projects, department or companies?
• Have you used Microsoft Endpoint Configuration Manager (MECM/SCCM)? Where have you used it?
• Have you supported desktop hardware, laptops, printers, scanners, and mobile devices? Specify in years.
• Have you supported Microsoft Teams, Zoom, or other video conferencing platforms?

$25 - $28 an hour - Contract, * Are you comfortable providing both onsite and remote technical support?

• Are you willing to participate in after-hours on-call support?
• For a quick response from us, please share the best TIME & NUMBER to reach you.
• What are your hourly / w2 pay rate expectation for this 12 Months contract role?