Manager - IT Applications

• Support and assist with the ongoing NetSuite ERP implementation, working closely with Project Leads, Finance, Operations, and Procurement teams. Provide regular updates and progress reports as required.
• Serve as the primary day-to-day administrator for Netsuite and support contact for all site technology systems and applications, ensuring continuity of operations across the facility.
• Understand business needs and assess whether current systems and configurations are meeting operational requirements; identify and recommend improvements.
• Evaluate new software applications that may benefit business operations, ensuring compatibility with the existing technology landscape.
• Own the planning and ongoing management of all business-critical applications, maintaining operational efficiency across all platforms., * Owns the successful delivery of ERP implementation activities across relevant NetSuite modules, including configuration, testing, data migration, and user acceptance testing.
• Ensures the health and performance of all active NetSuite modules - Finance, Inventory, WMS, Equipment Maintenance, Manufacturing (Work Orders), Blend Formula, Blend Batch Manufacturing, Fixed Asset Management, and Zone Capture - with full responsibility for user support and issue resolution.
• Maintains the integrity and effectiveness of NetSuite workflows, saved searches, reports, and dashboards, ensuring they consistently meet the operational and reporting needs of the business.
• Takes direct responsibility for EDI operations, including proactive monitoring and timely resolution of transaction errors and trading partner integration issues.
• Serves as the primary liaison between the NetSuite systems lead, module vendors, and internal stakeholders - ensuring issues are escalated appropriately and expectations are managed at all times.
• Keeps system configurations aligned with evolving business processes, proactively identifying gaps and driving improvements as the organisation grows and changes.

Business Applications

• Administer and support Rippling HR/Time & Attendance.
• Manage Microsoft 365 applications including SharePoint, Teams, and associated productivity tools; maintain licensing, access controls, and configuration.
• Ensure all business applications are kept current with updates, patches, and vendor-recommended best practices.
• Oversee software upgrades and installations, coordinating with vendors and internal stakeholders to minimise operational disruption.

Site Infrastructure & Systems

• Monitor and maintain site IT infrastructure including network equipment, VoIP phone systems, internal paging and notification systems, Access Control, and CCTV[GC1] [CS2] .
• Monitor network performance and reliability; proactively identify and resolve issues affecting site operations.
• Provide recommendations on upgrades, replacements, or new investments based on financial and operational considerations.
• Ensure all site systems are operating securely and in accordance with applicable policies and regulatory requirements.

Project & Stakeholder Management

• Coordinate with internal stakeholders and external vendors to ensure technology projects are delivered on time and within budget.
• Promptly escalate issues that may affect project timelines or site operations to relevant leadership.
• Determine requirements and design solutions in consultation with stakeholders and end users.
• Identify continuous improvement opportunities and ensure appropriate development and change management controls are in place.

Training & Documentation

• Liaise with our local IT Partner for infrastructure maintenance, and co-ordinate IT requirements for employees.
• Train site staff on the correct use of all systems and applications, ensuring appropriate onboarding for new starters.
• Create and maintain procedural guidelines and documentation for all systems and applications., Employees are responsible and accountable for:
• Compliance with workplace policies and procedures for risk identification, risk assessment, and risk control.
• Active participation in activities associated with the management of workplace health and safety.
• Identification and reporting of health and safety risks, accidents, incidents, injuries, and property damage at the workplace.
• Correct utilization of appropriate personal protective equipment.

Pay: Up to $120,000.00 per year

• Solid, demonstrable hands-on experience with NetSuite ERP administration, including module configuration, workflows, reporting, and user support.
• Strong working knowledge of EDI infrastructure, including transaction monitoring, and troubleshooting.
• Experience supporting or assisting with ERP implementation projects in a manufacturing, food production, or similar operational environment.
• Proven ability to manage and support IT infrastructure including networks, VoIP, access control, and CCTV systems.
• Experience with Microsoft 365 administration including SharePoint, Teams, and user/licence management.
• 3+ years of relevant IT systems applications support experience, ideally in a site-based or manufacturing environment.
• Degree-level qualification in an IT or related field, or equivalent practical experience.
• Strong diagnostic and problem-solving skills; ability to work independently and manage competing priorities.
• Ability to manage multiple vendors, stakeholders, and concurrent workstreams.
• Strong interpersonal and communication skills; able to translate technical issues for non-technical audiences.
• Ability to work under pressure and respond to time-sensitive operational issues.
• Self-motivated, detail-oriented, and comfortable operating with ambiguous or evolving direction.
• Strong coaching and documentation skills., * Experience with Rippling HR/payroll or comparable HR/T&A platforms.
• Exposure to food manufacturing or FMCG operational environments.
• Familiarity with NetSuite WMS, Manufacturing, Maintenance Management, Blend, and overall Netsuite ERP.
• Passion for food, manufacturing, and operational excellence.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Relocation assistance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance