Program Business Analyst

• Opportunity to work in a collaborative environment with cross-functional teams and stakeholders.
• Engage in meaningful projects that directly impact operational effectiveness and process improvements.
• Benefit from a culture that values professional development and continuous learning.

What's a typical day as a Program Business Analyst? You'll be:

• Providing business process and system support to end-users within the J&J MedTech business and healthcare professionals for various systems, following internal escalation procedures.

• Supporting Business Process Owner initiatives by analyzing operational effectiveness and identifying process improvement opportunities.

• Performing complex business root cause analysis to troubleshoot across various platforms while tracking and supporting break/fix or enhancements from intake through deployment.

• Monitor and maintain system data, conduct quarterly audits, and perform data analysis.

• Assist with user and approval configuration setup across various platforms.

• Act as the liaison between support teams and the MedTech business supporting User Acceptance Testing, and production environment verification activities.

• Collect, document, and maintain business requirements and process flows to support system enhancements, project initiatives, and operational improvements.

• Ability to build effective internal and external relationships and collaborate with cross-functional business and technical stakeholders.

• Demonstrate high proficiency in Microsoft Excel to support data analytics and reporting needs.

• Prepare and deliver detailed reports, documents, and presentations to communicate findings and insights to management and relevant teams.

• Hold a Bachelor's degree in Business Administration or a related field (equivalent combinations of education and relevant experience will be considered).

• Have 2-4 years of experience in business analysis, business systems support, or operations support.

• Possess strong analytical and problem-solving skills with the ability to perform root cause analysis.

• Experience preferred in any of the following areas: Supporting enterprise business applications, managing system related issues through resolution, business process analysis, business system administration.

• Experience with Visio, Power BI, Jira, ServiceNow or similar tools preferred

• MS Office Suite proficiency required, including (Word, Excel, PowerPoint, and Outlook)

• Strong written and verbal communication skills

• Strong attention to detail, organizational skills, commitment to data accuracy

• Ability to manage multiple priorities and work independently in a fast-paced environment

3.83.8 out of 5 stars West Chester, PA 19380 Hybrid work $32 - $35 an hour - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid sick time
• Disability insurance, Salary/Pay Rate/Compensation: $32-$35/hour (depending on experience) Shift: Monday-Friday, 8am-5pm Location: Hybrid in West Chester, PA (3 days onsite, 2 days WFH) Benefits: Med/Den/Vis,401(K), PTO, and Paid Holidays

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Get a complete career fit with Kelly®. You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.