IT Operations Manager

BBSI's client is a locally owned and operated business that has been serving Western Oregon for over 50 years as a Managed Service Provider, and they are looking for a senior IT Operations Manager to join their team of seasoned experts. This leadership role is responsible for ensuring exceptional client service, developing high-performing teams, and driving operational excellence providing technology solutions with business objectives. The ideal candidate has a strong technical background, proven leadership experience in an MSP or multi-client IT environment, and a passion for delivering outstanding customer experiences., Leadership & Operations

• Lead and develop the Desktop Support and Systems Engineering teams, establish team priorities, manage workloads, and ensure service level objectives are met.
• Oversee the daily operations of the service desk, endpoint support and infrastructure engineering functions.
• Coach, mentor, and develop technical staff while fostering accountability and continuous improvement.
• Implement and improve technical standards, processes, documentation, and automation.

Client Success

• Ensure exceptional service delivery across a diverse client base.
• Build strong relationships with clients and serve as a trusted technology advisor.
• Oversee escalations and ensure timely resolution of critical issues.
• Identify opportunities to improve client satisfaction and retention.

Strategic Planning

• Align technology services with client business objectives.
• Develop scalable, secure, and efficient IT solutions in complex environments.
• Drive continuous improvement initiatives that increase operational efficiency and service quality.

Business Development and Financial Management

• Partner with the Sales team during client discovery, solution design, and presentations to support revenue growth and client acquisition.
• Assist with proposals, service offerings, and pricing strategies.
• Identify opportunities to expand services within existing client accounts.
• Support successful onboarding of new clients.
• Manage operational budgets and financial forecasts.
• Monitor profitability, licensing, cloud services, and technology investments.
• Negotiate vendor agreements and client contracts.

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• 8+ years of progressive IT experience.
• 3+ years of leadership experience managing technical teams.
• Strong knowledge of infrastructure, networking, cloud technologies, cybersecurity, and IT operations.
• Experience managing multiple clients or complex IT environments.
• Excellent communication, organizational, and problem-solving skills.

Preferred

• Experience working for a Managed Services Provider (MSP).
• Experience with PSA/RMM platforms such as ConnectWise, Autotask, or Kaseya.
• Certifications such as ITIL, PMP, CISSP, Microsoft, or AWS.
• CJIS certification or the ability to obtain one.

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Dental insurance, Salary: $65,000 - $80,000 per year, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan