Data Engineer IV

We are seeking a Data Engineer IV to join our dynamic team supporting client Customer Experience organization. The ideal candidate will have strong experience in building scalable data pipelines, data architectures, and self-service analytics with AI enablement and a proven ability to deliver actionable insights, automate workflows, and improve customer experience outcomes., * Design, develop, integrate, launch, and maintain scalable batch and streaming data pipelines across PSO.

• Build and optimize ETL/ELT workflows, data models, and data warehouse architectures.
• Implement data quality frameworks with validation, monitoring, alerting, and lineage tracking.
• Develop and manage orchestration workflows (e.g., Airflow, Dataswarm) for scheduling and dependencies.
• Optimize query performance, pipeline efficiency, and storage costs at scale.
• Create interactive visualizations and self-service dashboards that communicate complex insights.
• Integrate diverse data sources including customer interactions, feedback, behavioral data, and operational logs.
• Develop and track KPIs to measure the effectiveness of customer experience initiatives.
• Enable AI/ML analytics by building feature pipelines, curated datasets, and model-ready assets.
• Leverage LLMs and generative AI to automate data workflows and accelerate insight generation.
• Develop prompt engineering frameworks, AI-assisted reporting, and intelligent automation solutions.
• Partner with engineering and data science to integrate model outputs into dashboards and operations.
• Evaluate emerging AI tools and techniques to advance analytics and data engineering capabilities.
• Collaborate with customer service, operations, product, and engineering to drive data-informed decisions.
• Champion data literacy and AI enablement through documentation, training, and best practices.

• 8+ years of experience in quantitative and operational analyses within customer support/service, e-commerce, or order management.
• Proven data engineering skills building production-grade pipelines, data models, and ETL/ELT at scale.
• Proficiency in SQL and one programming language, preferably Python.
• Experience with data warehousing platforms such as Hive, Presto, Spark, Snowflake, or BigQuery.
• Experience with workflow orchestration tools such as Airflow or Dataswarm.
• Experience creating self-service dashboards with Tableau, Looker, or equivalent.
• Knowledge of data quality frameworks, data governance, and dimensional data modeling.
• Hands-on AI/ML enablement experience, including feature pipelines or LLM-based analytics workflows.
• Ability to manipulate large datasets to generate insights and solutions.
• Record of operating independently, managing ambiguity, and delivering results.
• Strong communication skills for technical and non-technical audiences.
• Cross-functional experience influencing change through data-driven insights.

Preferred Skills:

• Experience with generative AI, including prompt engineering, RAG, LLM APIs, or agent workflows.
• Familiarity with Git, CI/CD for data pipelines, and infrastructure-as-code.
• Experience with streaming technologies such as Kafka or Spark Streaming.
• Knowledge of metadata management, data cataloging, and lineage tools.
• Background in CX/CS operations and metrics; familiarity with Salesforce.
• Experience with digital analytics tools such as Google Analytics or Adobe Analytics.
• Experience scripting automation and internal tooling in Python or Bash.
• Familiarity with agile development methodologies.
• Experience in high-volume consumer electronics and operations for customer experience or support.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.