COMPUTER SUPPORT 2

Performs a variety of duties in support of a computer, network (LAN/WAN), and/or client server unit. Reviews input data to verify adequacy and appropriateness of material required for data processing and related operations. Reviews output data to verify completeness, accuracy, and conformance to quality standards and specifications. Maintains internal records and may catalog, disperse, and return tapes/disks. May review daily processing logs and may set or revise schedules.

Process and monitors business, scientific, engineering, or other production batch job processing according to operating instructions. Observes equipment and processes via monitoring software and monitors consoles for operator messages or error indicators. Analyzes, documents and reports computer processing abends and hardware/software failures, determines cause, assesses alternative solutions, contact appropriate support personnel, implements corrective action and monitors to avoid recurrence. Ability to manage an increasingly complicated environment which consists of numerous servers, switches, applications and schedules of production batch jobs. Serves as an ambassador between different teams to resolve software and hardware failures and conflicts. Operates peripheral equipment to perform various maintenance tasks. Develops, coordinates and maintains departmental operating procedures to ensure effective problem-solving. Provides network, computer and equipment problem resolution support to improve customer satisfaction in reliability, and availability. May perform clerical work incidental to machine operations such maintaining production records, data center and visitor badging logs, and team shift reporting.

This position requires 24X7, 365 days in a year onsite support. Weekends and holiday shift work will be needed., Contacts are frequent with individuals representing other departments, and business units. Good verbal and written communications required for gathering/supplying details about job failures from/to analysts and communicating with management and team leads.

Consequence of Errors Errors may be difficult to detect and would normally result in loss of customer business, material/equipment or have financial repercussions.

Supervision Received Limited supervision. No instructions needed on routine work and general instructions given on new lines of work or special assignments.

Associate's Degree and 1 years of relevant experience

One of the following may be used as equivalent to Associate's Degree to meet minimum qualifications:

• NNS Apprentice School graduate
• Navy Nuclear Power School (NNPS) graduate
• High School/GED and 2 years of related Manufacturing, Shipbuilding, Trades, Military experience
• High School/GED and 4 years of non-related Manufacturing, Shipbuilding, Trades, Military experience

Nice to Have

Understanding of the general and detailed aspects of the job, and their practical applications to problems and situations ordinarily encountered. Ability to work with systems that process on multiple platforms, for example UNIX and Windows. Knowledge of networking and distributed computing concepts. Knowledge of scheduling and monitoring tools such as Control-M, Job and Alert Monitoring and lifecycle management, Tivoli and Network Manager. Focused on customer satisfaction.

With more than 25,000 employees - including third-, fourth- and even fifth-generation shipbuilders - HII's Newport News Shipbuilding (NNS) division is the largest industrial employer in Virginia. We're the sole designer, builder and refueler of U.S. Navy nuclear aircraft carriers and one of two providers of U.S. Navy nuclear submarines. Our diverse and innovative team of professionals ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of technology, manufacturing, and integration of the most powerful and survivable naval ships in the world. Want to be part of the team? Apply today! We look forward to meeting you., We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. HII's diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals. Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career. Working at HII is more than a job - it's an opportunity to build a future. We offer comprehensive benefits including: medical, prescription drug, dental and vision plan choices, on-site health centers, tele-medicine, wellness resources, employee assistance programs, savings plan options (401K), financial education and planning tools, life insurance, tuition reimbursement, employee discounts, early childhood and post-secondary education scholarships, and more. Some benefits may vary depending on your specific division or work location. Together we are working to ensure a future where everyone can be free and thrive.