IT Support Engineer

· Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities

· Reimage and deploy PCs as part of refresh or break/fix processes

· Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals

· Support users with Office 365 applications and Windows OS issues

· Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools

· Collaborate remotely with team members across other locations to resolve complex issues

· Perform basic hands-and-feet network support: check switch power status, create console sessions as directed

· Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements:

· Strong experience supporting Windows desktop environments

· Proven hands-on experience with Office 365 at the deskside level

· Basic knowledge of device imaging, reimaging, and PC deployment best practices

· Excellent problem-solving and customer service skills

Nice to Have:

· Experience using ServiceNow or similar ticketing systems

· Familiarity with Windows Autopilot deployments

· Hands-and-feet network support (switch checks, console sessions)

Certifications:

· Certifications such as A+, MCP, or ITIL are a plus but not required

Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

3-month contract / extensions and perm conversion are possible but not guaranteed

-- Onsite in Buffalo, NY 14210

-- Drug & Background required.

Pay Rate = $26 w2 per hour