Software Support Analyst - Hybrid

IRMI is seeking a DFW-based Software Support Analyst to join our IT team. In this role, you'll work closely with developers, infrastructure teams, and business users to troubleshoot software issues, monitor application health, support system upgrades, validate releases, and help keep our business-critical systems running smoothly.

This is an excellent opportunity for someone looking to grow a career in application support, software quality, systems operations, or business applications.

What You'll Do

• Investigate and resolve user and system issues through our help desk platform
• Monitor alerts, logs, and error dashboards to identify and troubleshoot problems
• Reproduce issues, document findings, and collaborate with developers on solutions
• Create and maintain support documentation and knowledge articles
• Validate software updates and help ensure changes do not introduce regressions
• Support application maintenance, upgrades, and continuous improvement efforts

Are you the person who enjoys solving technical puzzles, tracking down the root cause of issues, and helping teams deliver reliable software?, * Strong problem-solving and troubleshooting skills

• Excellent verbal and written communication skills
• Ability to learn new technologies and work well with both technical and non-technical users
• Degree in a technology-related field or equivalent professional experience
• Authorization to work in the United States without sponsorship

Helpful Experience

• Microsoft Dynamics 365 & Office 365
• Software testing or QA
• Help desk or application support
• Application monitoring and log analysis

Pulled from the full job description Tuition reimbursement Health insurance Vision insurance Dental insurance Life insurance Free parking Disability insurance, * Hybrid work environment (up to 3 remote days per week)

• Robust benefits package
• Tuition reimbursement program
• Business casual dress code
• 45+ years of financial stability
• Dallas Morning News Top 100 Workplace

IRMI is the leading provider of risk management and insurance resources, education, certifications, and events. We combine industry expertise with technology to help professionals make better decisions and manage risk more effectively.