Tier 1 Technical Support Specialist

We are looking for a Technician to maintain, upgrade and manage our software, hardware and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently., * Install and configure software and hardware

• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies

• Proven experience as a System Administrator, Network Administrator or similar role
• Experience with databases, networks (LAN, WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Experience in SQL Database is a plus
• Experience in Microsoft Exchange is a plus
• Experience with VoIP is a plus
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus but not required, * CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)
• CompTIA Security+ (Preferred)

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Gulfport, MS 39501 (Required)

Ability to Relocate:

• Gulfport, MS 39501: Relocate before starting work (Preferred)

Pulled from the full job description

• Professional development assistance
• Parental leave
• Health insurance
• Paid time off
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance

Compensation Package:

• Bonus opportunities
• Commission pay