IT Support Analyst II

Hctec Partners, LLC
Glendale, United States of America
6 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Glendale, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Microsoft Office
Server Administration
Virtualization Technology
Computer Network Technologies
Peripherals
Computer Equipment
Information Technology
User Accounts

Job description

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position, including onsite support.

Essential Functions:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

  1. Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.

  2. Answer and respond to and resolve help desk requests in a timely manner.

  3. Analyze and troubleshoot complex technical problems and provide effective solutions.

  4. Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.

  5. Perform routine maintenance on computer systems, such as backups and software updates.

  6. Manage user accounts and permissions across various systems and applications.

  7. Participate in the development and implementation of IT policies and procedures.

  8. Document and maintain a knowledge base of common issues and solutions.

  9. Assist with the testing and implementation of new software and hardware.

Requirements

· Bachelor's degree in Computer Science, Information Technology, or related field.

· 2+ years of experience in IT support or related role.

Experience:

· Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

· Experience with server administration and virtualization technologies.

· Excellent written and verbal communication skills.

Requirements

· Ability to work independently and in a team environment.

· Strong problem-solving and analytical skills.

· Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.

· Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

INDCORP

Job Type: Full-time

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance, * 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

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