Endpoint Administrator

• Provide Tier 2 technical support for employees across corporate offices, branch locations, and warehouse operations.
• Support desktops, laptops, mobile devices, shared workstations, and peripheral equipment.
• Manage endpoint enrollment, configuration, applications, compliance policies, and device lifecycle using Microsoft Intune.
• Troubleshoot hardware, software, Microsoft 365 applications, and network connectivity issues.
• Support Outlook, Teams, OneDrive, SharePoint, and other Microsoft 365 applications.
• Assist with onboarding, offboarding, user account provisioning, and device deployment.
• Support warehouse technology including RF scanners, label printers, and shipping systems.
• Utilize PowerShell to assist with scripting, automation, and troubleshooting.
• Monitor endpoint health, security, compliance, and recommend improvements.
• Maintain technical documentation and knowledge base articles.
• Collaborate with infrastructure and security teams to maintain technology standards.
• Deliver exceptional customer service while resolving issues from initial request through completion.

Through faith in God, we are dedicated to ridiculously good service, honesty, and integrity in all we do. A positive attitude and attention to detail will ensure complete customer satisfaction.

What You'll Bring

• 3-4 years of IT support experience in a midsize or enterprise environment.
• Experience supporting corporate offices, branch locations, and warehouse users.
• Hands-on experience providing endpoint administration and troubleshooting support.
• High School Diploma or GED required.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

What We're Looking For

We're looking for a customer-focused technology professional who enjoys solving problems, supporting users, and improving the overall technology experience across the organization.

• Experience supporting desktops, laptops, mobile devices, and shared workstations in a multi-location environment.
• Strong knowledge of Microsoft Intune, Microsoft 365, Entra ID, and endpoint device management.
• Experience troubleshooting Windows hardware, software, networking, and connectivity issues.
• Working knowledge of IP addressing, DNS, DHCP, VPN connectivity, Active Directory, and authentication.
• Basic PowerShell scripting skills for automation and troubleshooting.
• Experience supporting endpoint security, compliance, patch management, and device lifecycle management.
• Excellent communication, organization, and customer service skills.
• Ability to prioritize multiple requests while delivering timely resolutions.
• Ability and willingness to work onsite at our Addison, IL headquarters five days per week. This position is not eligible for remote or hybrid work.
• Microsoft or CompTIA certifications are preferred.
• Warehouse or distribution technology support experience is preferred.

4.14.1 out of 5 stars 401 S Rohlwing Rd, Addison, IL 60101 $65,000 - $90,000 a year - Full-time, Pulled from the full job description

• Opportunities for advancement, * Professional Growth: We invest in our team members by providing opportunities to expand technical skills, earn certifications, and advance their careers.
• Collaborative Culture: Work alongside knowledgeable IT professionals in an environment built on teamwork, respect, innovation, and continuous improvement.
• Competitive Benefits: Enjoy a competitive salary, comprehensive benefits package, and opportunities for long-term career advancement.

Physical Demands

• Frequently sit, stand, and walk throughout the workday.
• Occasionally bend, stoop, kneel, or crawl while installing or servicing equipment.
• Work comfortably in both office and warehouse environments, including varying temperatures, noise levels, and industrial equipment.
• Occasionally travel between company locations.
• Occasionally lift and/or move up to 50 pounds.
• Maintain the visual, hearing, and communication abilities necessary to support employees and technology equipment.

Work Location

• This position is based in Addison, IL and requires onsite attendance Monday through Friday.
• Remote and hybrid work arrangements are not available for this position.

Be part of something exciting at Porter Pipe & Supply! This position is based at our headquarters in Addison, IL and is 100% onsite. As a member of our Information Technology Team, you'll play a vital role in supporting the technology that keeps our corporate office, branch locations, and warehouse operations running efficiently. This role requires a hands-on IT professional who enjoys solving technical challenges, providing exceptional customer service, and supporting employees in a fast-paced distribution environment. Our Endpoint Administrator is required to have experience supporting enterprise endpoint devices, Microsoft Intune, Microsoft 365, and troubleshooting hardware, software, and network connectivity issues., Don't just take our word for it-learn more about who we are at www.porterpipe.com. If you're ready to bring your endpoint administration, technical support, and customer service expertise to a growing organization and help keep our teams connected and productive, we want to hear from you!