ESS Workgroup & Solutions Specialist I

The ESS Workgroup / Technical Specialist I will provide troubleshooting and diagnostic assistance to all KMBS support channels. Additionally, support will be provided to the Product Planning Team and the Customer Engagement Center. The Specialist will work with software application programs to resolve workflow issues within a customer's document management environment.

The ESS Workgroup / Technical Specialist I will obtain training on all applicable Konica Minolta Office Products. Direct assistance will be provided to SSD, Customer Support Center (CSC), and District Service Manager (DSM) team members. The Specialist will work with Quality & System Support (QSS) to author applicable technical bulletins., * Obtain training on all current Konica Minolta products

• Provide support to the Marketing team and the Customer Engagement Center
• Assist in product launch/pioneer meetings
• Be a mod meeting captain for the product(s) for which you are considered to be an SME
• Provide system integration support and diagnostic assistance to all KMBS channels using mechanical knowledge and Konica Minolta systems knowledge. This includes the main body configuration support
• Effectively work with sales and marketing channels to provide pre-and post-sales support, including proof of concept testing
• Interface with software/ application for resolution of print issues
• Provide assistance to Customer Support Center (CSC) specialists
• Assist Quality & System Support (QSS) in the authoring/creation of technical bulletins

• Associate's degree or technical certification required, or 5+ years of industry experience in multifunctional device or software support
• Familiarity with Windows and MAC OS. Competency in installing printer drivers, firmware, and related software on user devices and office networks
• Experience troubleshooting network issues related to printers
• Experience installing and troubleshooting software solutions (PaperCut, ySoft, etc.) preferred
• Strong understanding of mechanical assemblies, gears, rollers, and other hardware components common in copiers and related office equipment
• Familiarity with circuits, wiring, fuses, sensors, motors, and printed circuit boards. Ability to read and interpret technical schematics, blueprints, and wiring diagrams
• Superior verbal and written communication and presentation skills
• Strong technical background, especially in digital/connected products, electronics, and process workflow knowledge
• Strong working knowledge of industry, KM Products (a plus), services, and solutions offerings
• Working knowledge of Adobe CS, and Acrobat skills
• Ability to interpret and condense complex information into a concise summary for audience members with varied degrees of technical acumen
• N+ certification is desired but not required
• Able to relate to both technical and sales audiences in a professional, personable, and persuasive manner
• Ability to work independently and in a team environment
• High degree of self-motivation to succeed and effectively manage multiple tasks
• Strong organizational and follow-up skills
• Travel 25%

This posting reflects an existing vacancy that we are actively recruiting for. Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, jobrelated knowledge, geographic location, and specific business needs. Salaire- A titre indicatif Konica Minolta s'engage en faveur de pratiques de remuneration transparentes et equitables. Notre structure salariale est concue pour soutenir la croissance des employes, permettant aux individus de progresser dans la fourchette salariale au fur et a mesure de leur progression. Le salaire de base reel propose variera en fonction des competences, de l'experience, des connaissances liees au poste, de la localisation geographique et des besoins specifiques de l'entreprise du candidat. AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision. Mention d'utilisation de l'IA Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorises, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Neanmoins, les candidatures sont examinees par notre equipe de recrutement, qui prend toujours la decision finale d'embauche. EOE Statement