Process Engineer, Sr. - IT Production Support

Job Summary: We are seeking an experienced Process Engineer/Senior IT Production Support with 7+ years of experience to support mission-critical production systems within a federal claims processing environment. This role is responsible for ensuring stability, performance, and continuous improvement of applications supporting claims vouchering, adjudication, and EDI processing. The ideal candidate will combine mainframe expertise, application support, data analysis, and incident management skills to support both legacy and modern platforms while delivering high-quality service to internal teams and external plan vendors. Must have current Health Insurance Customer experience., Production Monitoring & Support

• Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.

• Monitor applications using tools like Dynatrace and Jenkins for system health and performance.

• Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.

• Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.

• Provide Tier 1/L1 support for production applications and tenant systems. Incident Management & Issue Resolution

• Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure.

• Conduct root cause analysis (RCA) and identify recurring incident patterns.

• Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce).

• Collaborate with development, QA, and infrastructure teams for issue resolution. Data Analysis & EDI Processing

• Analyze and process EDI 837/835 healthcare claims and XML files.

• Investigate claim errors (e.g., 999 rejections) and ensure data integrity.

• Write and execute complex SQL queries across multi-database (Oracle) environments. Documentation & Continuous Improvement

• Develop and maintain SOPs, runbooks, and system documentation.

• Document monitoring design, workflows, and support processes.

• Contribute to continuous improvement initiatives and operational efficiency., MANTECH is seeking a motivated, career and customer-oriented Unified Communications Engineer to join our team in Chantilly, VA, to support a large enterprise IT system. Responsi…

• 16 hours ago

Bachelor-s degree in computer science, IT, or related field (or equivalent experience).

• 5-7+ years of experience in IT production support or operations.

• Experience with CA-7 job scheduling and batch processing.

• Strong analytical, troubleshooting, and problem-solving skills.

• Proficiency in SQL queries, able to run SQL statements, etc..

• EDI 837 transactions is mandatory (835 is a plus), XML processing.

• Experience with incident management processes and tools.

• Must be flexible to be on call - rotating schedule one week per month.

• Must be flexible to work off hours, and weekends as needed.

• Healthcare claims background is mandatory. Technical Skills:

• Mainframe: COBOL, JCL, CA7

• Scripting: Python, Groovy (Jenkins pipelines)

• Monitoring Tools: Dynatrace, Jenkins, Prometheus

• Databases: Oracle, SQL, Snowflakes

• Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems Preferred Qualifications:

• Knowledge of Claims Adjudication processes (Healthcare domain).

• Experience with EDI transaction standards and healthcare claims systems.

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