IT Support Technician

• Service Desk Support: Act as the main point of escalation, triaging, logging, and

resolving tickets via our internal service desk.

• Desktop & Office Administration: Manage, update, and troubleshoot Windows

10/11 environments, handle M365 mailbox/group admin, and support core Office

applications.

• User Access Management: Administer Active Directory, including creating/modifying

groups, managing permissions, and handling basic Windows Server tasks.

• Infrastructure & Backups: Monitor and troubleshoot basic networking, routing

issues, and internal backup solutions to ensure business continuity.

• Specialised System Support: Assist with printing services, remote control tools, and

This role is perfect for an ambitious professional with 2-3 years of experience who wants to

expand their technical skills in a fast-paced business environment. You will manage daily

desktop and server queries, assist with M365 and Active Directory administration, and

receive full cross-training into enterprise tech like Citrix., * Experience: 2-3 years of hands-on 1st/2nd line technical support experience in a

commercial business setting.

• OS & Software: Strong technical knowledge of Windows 10, Windows 11, and

Microsoft 365 administration.

• Directory Services: Solid grasp of Active Directory user administration and basic

Windows Server environments.

• Methodology: An active ITIL certification and a firm understanding of structured

support processes.

• Core Skills: Basic networking knowledge, excellent communication skills, and a

strong appetite to learn new technologies.

Nice to Have

• Legal Tech: Previous IT experience supporting legal environments or Proclaim Case

Management software.

• Virtualisation: Prior exposure to Citrix or Azure Virtual Desktop (AVD) environments

(cross-training into Citrix will be provided).

• Support Tools: Experience utilizing remote support platforms like TeamViewer or standard RMM tools