Technology Support Analyst

• Deliver a high-quality ICT user experience
• Interact directly with users via the Service Desk
• Ensure effective and efficient operation of the ICT Service Desk using ITIL Best Practices
• Ensure Bields technology investments adhere to the ICT Strategy
• Follow best practices to provide acceptable returns on investment
• Travel to other Bield locations across Scotland as necessary

Technologies:

• Cisco
• ICT
• Support
• ITIL
• Windows

• Effective communicator with excellent analytical skills
• Strong data analysis and problem-solving abilities
• Previous experience in a Service Desk environment
• Proficiency in Microsoft Windows, Office, and Server technologies
• Background knowledge in computer operations
• ITIL Foundation Level qualification (desirable)
• Recognised IT qualification, e.g. Microsoft or Cisco (desirable)
• Current valid Driving Licence and access to a roadworthy vehicle insured for business purposes

At Bield, we are one of the largest providers of housing and support services to older people in Scotland. We value kindness and offer a unique opportunity to positively impact the lives of individuals, helping them live their best lives surrounded by supportive communities. The role of Technology Support Analyst is based in Edinburgh, offering a competitive salary, enhanced pension scheme, generous holiday entitlement, flexible working opportunities, and access to various learning and development activities. We proudly hold a Disability Confident accreditation and are committed to supporting all applicants throughout the recruitment process.