Salesforce Consultant Agentforce

As a Salesforce Consultant with a focus on Agentforce, you will work at the intersection of service operations and digital transformation. You’ll support a range of clients across industries, guiding them through the entire project lifecycle, from discovery and design to implementation and ongoing optimisation.

• Lead or support the implementation of Agentforce solutions tailored to client-specific service processes
• Analyse business and technical requirements to design agent-centric workflows and screen flows
• Configure and optimise Salesforce components including Service Cloud, and Agentforce Accelerators
• Facilitate workshops, discovery sessions, and solution design meetings with clients
• Collaborate with cross-functional teams to deliver high-quality implementations
• Document solutions and contribute to the development of reusable assets and best practices
• Provide user training, post-deployment support, and recommendations for continuous improvement

• 2–3 years of experience working with Salesforce Service Cloud or related service process solutions
• Familiarity with Agentforce or similar Salesforce-native toolkits
• Experience in designing and building screen flows, OmniScripts, and Agent-facing interfaces
• Strong understanding of service operations, contact centre environments, and customer support metrics
• Strong analytical thinking and ability to translate business processes into scalable technical solutions
• Confident communicator with strong stakeholder engagement skills
• Salesforce certifications such as Service Cloud Consultant, or Advanced Administrator are a plus

Founded in Munich, at home in the cloud. As a full-service Salesforce partner, we accompany top brands & hidden champions on their digital journey.

Our developers extend Salesforce beyond its existing applications. In this way, we create a complete ecosystem for our customers and can implement even the most individual requirements.

The tasks are diverse: from development within Salesforce through programming interfaces to HTML or app development, it's all there. At Salesfive you are part of the development team as well as one or more crossfunctional project teams.