Responsive Repairs Administrator

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community., We are currently looking for a Responsive Repairs Administrator to support our busy repairs team. You will play a key role in providing a high quality, frontline service to tenants and colleagues.

As a Responsive Repairs Administrator, you will be the main point of contact for anyone wishing to raise a repair or report an issue related to their home.

You will be part of a team delivering an excellent customer service in relation to the housing repairs service. This includes technical support, dealing with repair enquiries and/or requests, work scheduling and making appointments and being the initial first point of contact for complaints.

You will also work with the wider Assets team within the Council to ensure excellence in service to customers, both internal and external.

We are looking for people who have excellent customer service skills with a friendly, polite approach who can balance a busy workload whilst delivering high quality customer service.

You will be responsible for the day to day administrative support delivery to the core housing repairs service. This includes providing full administrative duties to teams within the property services team, including voids, planned maintenance and reactive repairs.

You will also update property records and the housing management system to ensure that accurate records and information are maintained. So confidence using IT systems such as Word and Excel is essential.

You will need to be comfortable working as part of a team and using your own initiative whilst having a keen eye for attention to detail.

This is a fast paced environment and the ability to balance competing priorities is also essential.

To be successful in this post you should have the following experience:

Recent experience of dealing directly with customers, particularly via the telephone.

Experience in the use of computers systems, including word and excel spreadsheets.

Recent experience in undertaking clerical/administrative duties.

Ability to follow prescribed procedures.

Good planning and personal organizational skills.

Able to work to deadlines and prioritise own workload.

Flexible in approach and adopt a positive attitude to changing situations.

Able to demonstrate resilience and sensitivity in dealing with customers who could be emotional., This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers., Nuneaton and Bedworth Borough Council is a small authority with BIG values.

We take pride in serving the residents of our borough and look to provide value for money services.

We aim to work to the best of our abilities with honesty, integrity and place particular importance on working together.

Why join us?......

Situated in the heart of England, Nuneaton and Bedworth shares excellent rail and motorway links to the rest of the country.

We offer a wide range of job opportunities from refuse and cleansing roles, which directly serve our local community, to behind the scenes administrative roles; providing essential support to our front line professionals.

Our I.T equipment is tailored to job roles, to allow for agile working. 80% of our workforce enjoy the flexibility of working from home or in the office allowing them to achieve a greater work life balance.

What we will offer in return…..

A wide range of benefits including competitive salaries that are based on our competency framework and paid according to the scoring of the job profile, to ensure that all roles performing the same duties are paid equally.

A generous annual leave entitlement. Our employees receive 25 days annual leave, rising to 30 days after 5 years continuous service. Plus all bank holidays.

A wide range of learning and development opportunities. We recognise our employees as a valuable resource and are therefore committed to the investment of time and financial resources to support the learning and development of our workforce. We offer a wide range of learning prospects, which to name a few include: In-house training sessions, E-learning modules, Leadership and management development programmes and a Post Entry Training scheme

Access to the Local Government Pension Scheme (LGPS), which provides a secure future income, independent of share prices and stock market fluctuations. To help your pension grow, the Council meets the balance of the cost of providing your benefits into the LGPS.

Health and Wellbeing initiatives- our in-house Sports Development Team operate regular work place challenges, health checks and MOT's. Employees also receive discounted gym and leisure membership.

Wider Wallets - all our employees gain access to offers and permanent discounts to everyday savings, ranging from discounts on high street stores to offers on days outs.

Travel, car allowances and schemes - mileage allowances are paid for using cars/cycles for Council business. In addition, Level 1 car users are provided with a car park pass. We also operate a Cycle salary sacrifice scheme.

Work-life balance -. We have a number of initiatives in place to support flexible working including, a job-sharing policy, career break scheme, flexible working policy, flexitime scheme, parental leave scheme, time off for dependants, maternity support leave and agile working.

Armed Force Covenant - We are proud signatories of the Armed Force Covenant and actively work to ensure that we continue to deliver on our commitment as stated in the Covenant. We were recently awarded the Armed Forces Employer Recognition Scheme Gold Award. We have a range of internal processes and policies to support our Armed Forces Communities.

What we look for…….

We seek candidates that can adapt to change and welcome new challenges. We look for those that share our values and take pride in what they do.