Technical Support Spec II

You will provide in-person and remote technical support to ensure colleagues can work effectively across a range of devices and systems. This role focuses on proactive monitoring, problem-solving, and using automation and AI tools to improve device performance and user experience., * Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues

• Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
• Utilise automation opportunities to negate repetitive tasks
• Use AI assistants responsibly to triage tickets, draft customer updates, summarize logs, and generate/refresh knowledge articles
• Handle onboarding/offboarding workflows and processes

Are you passionate about delivering hands-on technical support that keeps people productive and systems running smoothly?

Do you enjoy solving problems, improving device performance, and using automation and AI tools to enhance user experience?, * Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365

• Solid networking skills
• Hardware software installation and troubleshooting
• Active Directory fundamentals
• Mobile Device Management (Azure/Intune)
• ITIL practices awareness
• Strong customer service ethic
• Excellent problem-solving skills and good organizational skills

Work in a Way That Works for You We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html)., LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.