Information Technology Support Engineer

• Provide technical support to clients on a variety of IT issues via telephone and email.
• Troubleshoot hardware, software, and network problems in a logical manner.
• Install, configure, and maintain software and hardware.
• Deploy and set up new equipment such as laptops and desktops in client environments.
• Respond to IT support tickets promptly, keeping clients updated and following up once resolved.
• Maintain organised and detailed notes on tickets and work completed.
• Collaborate with other IT team members to resolve more complex issues.
• Assist in IT projects and system upgrades.
• Translate technical issues into plain English for clients, ensuring a positive customer experience.
• Manage workload effectively to meet client expectations.
• Mentor and support other members of the team.
• Provide occasional on-site support visits.

Technologies:

• Azure
• Hardware
• Support
• Microsoft 365
• Network
• SharePoint
• Windows
• Office 365
• Cloud

• Full UK driving licence with access to a car for commuting and occasional client site visits.
• Strong customer service and telephone manner.
• Excellent problem-solving skills and attention to detail.
• Organised approach to work.
• Familiarity with Windows operating systems and common Windows applications.
• Confident, clear communicator who enjoys helping people.
• Familiar with Microsoft 365 Admin Centre.
• Familiar with Windows 11 and Windows Server 2016+ operating systems.
• Customer service experience in telephone, email, and remote support.
• Experience using helpdesk/ticketing systems, with Halo PSA experience beneficial.
• GCSE or equivalent required.
• Customer service experience: 2 years preferred.
• Technical support experience: 3 years required.

We are iZan Business Solutions, a fast-growing Managed IT Services Provider supporting small and medium businesses across the East Midlands and beyond. We pride ourselves on exceptional customer service, long-term client relationships, and reliable, secure IT solutions. This is a full-time, in-person role based in our friendly and fast-growing team, working Monday to Friday from 8.00am to 4.30pm. We offer regular employee reviews and opportunities to progress, a varied workload, modern tools and platforms including RMM, Azure, Intune and SharePoint, free on-site parking, and an extra paid day off for your birthday.