Interim 2nd Line IT Support Engineer

An exciting opportunity for an experienced 2nd Line IT Support Engineer to join a global organisation, providing both remote and on-site support across 3 core UK locations in the South Yorkshire region. The role will focus on end-user support, Microsoft technologies, endpoint management, incident resolution, and contributing to wider IT projects and continuous improvement initiatives.

• Interim 2nd Line IT Support Engineer role, providing on-site end-user support.

• Office365 | Active Directory | Microsoft Entra | Windows 11 | Networking | MDM, Reporting to the IT Services Manager, the Interim 2nd Line IT Support Engineer will be responsible for delivering technical support across the business and ensuring the effective operation of end-user technologies.Key responsibilities will include:

• Providing Level 2 remote and on-site support for users across multiple locations across South Yorkshire.

• Diagnosing and resolving hardware, software, Microsoft 365, network, endpoint and peripheral issues.

• Supporting and administering Active Directory, Microsoft Entra and Microsoft 365 environments.

• Managing incidents and service requests through the IT service management platform.

• Supporting laptops, desktops, mobile devices, printers, scanners and associated peripherals.

• Assisting with Windows 11, iOS and Android device enrolment, configuration and troubleshooting.

• Creating and maintaining technical documentation, support procedures and knowledge articles.

• Supporting IT infrastructure projects, upgrades and operational improvements.

• Following IT security, data protection and compliance standards.

• Travelling to sites across the UK and Europe as business needs require.

• A solid understanding of IT systems, hardware, and software.
• Experience in troubleshooting and resolving technical issues.
• Knowledge of network systems and configurations.
• The ability to work independently and manage multiple tasks effectively.
• An analytical mindset with strong problem-solving skills.
• Excellent communication skills to provide clear technical support.

• Daily rate of £200 (Inside IR35).
• 6 Month Contract (Likely Extension).

Our client is a well-established international organisation with operations across the UK and Europe. They are investing in their IT function and require an experienced IT Technician to support users across multiple sites, ensuring a high-quality service and seamless technology experience for employees.