IT Support Technician
Role details
Job location
Tech stack
Job description
S&P Air Control is seeking a dependable and customer-focused IT Technician to provide first-line technical support across a multi-site environment. This role serves as the primary point of contact for end-user issues and is responsible for delivering timely, accurate, and professional technical assistance while ensuring minimal disruption to business operations., * Serve as the first point of contact for IT support requests
- Troubleshoot hardware, software, and network issues
- Provide remote and on-site support
- Document incidents and resolutions
- Escalate complex issues appropriately
- Assist with onboarding/offboarding
- Support Microsoft 365 services
- Deploy and maintain endpoint devices
- Follow IT policies and security standards
- Identify recurring issues and improvements
Performance Expectations
- Demonstrates professionalism and accountability
- Takes ownership of tickets through resolution
- Communicates clearly with users and team
- Maintains accurate documentation
- Prioritizes effectively in fast-paced environment
- Escalates and collaborates appropriately
- Follows security and compliance standards
Requirements
The ideal candidate demonstrates strong communication skills, accountability, and a proactive approach to troubleshooting while maintaining a high level of service and user satisfaction., * Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent education, training, and/or relevant work experience will be considered1?3 years helpdesk or customer support experience
- Strong troubleshooting skills
- Excellent communication skills
- Ability to work independently and in a team
Technical Experience
- Windows 10/11 support
- Microsoft 365 basics
- Active Directory familiarity
- Basic networking concepts
- Ticketing systems experience
Preferred Experience
- Intune or endpoint management tools
- Computer imaging/deployment
- Printer and VoIP support
- IT documentation experience
Physical Requirements
- Lift up to 50 pounds
- Install and move IT hardware