Application Support Analyst

Insight Global is looking for an Application Support Analyst to support business-critical applications for Parker Hannifin. This person will spend approximately 50% of their time handling support tickets and 50% supporting project-based initiatives, including application upgrades and enhancements. They will provide Level 1 and Level 2 support for engineering and business applications, troubleshoot technical issues, manage user access requests, and support testing and configuration changes. This individual will work closely with business users, application owners, vendors, and IT teams to ensure timely issue resolution while also helping drive automation and continuous improvement efforts across the application support environment This role is roughly 30-35hr.

3+ years of Application Support experience

• Experience supporting manufacturing and engineering applications (CATIA, SolidWorks, SmarTeam, etc.)

• Experience supporting business applications

• Experience working in an environment that is approximately 50% ticket resolution and 50% project work

• Experience supporting application upgrades and enhancements

• Experience providing Level 1 and Level 2 support

• Strong helpdesk/ticketing experience with incident and request management - Experience supporting engineering or manufacturing applications

• Bachelors Degree

• Power BI experience

• Power Automate experience

• VMware experience

• Server migration experience