Application Engineer (Salesforce Agentforce AI)
Role details
Job location
Tech stack
Job description
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role., We're looking for creative thinkers with hands-on experience in Agentforce, AI agent development, and intelligent process automation, who thrive in a collaborative, fast-paced environment. As a Senior Application Engineer specializing in Salesforce Agentforce AI at PointClickCare, you'll architect and deliver state-of-the-art AI agents and automations that transform system workflows. You'll be empowered to experiment, prototype, and deliver solutions that directly shape the future of our technology landscape, gain exposure to the latest AI technologies and dedicated time for professional development and certifications as you create AI Agents using Agentforce and other AI tools., *Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents. *Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others. *Build test automations to improve QA efficiencies in QA for Salesforce and other applications. *Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases. *Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized. *Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, etc., etc., relevant to the core applications (Salesforce, Billing Platform, etc.) and connected or integrated apps (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay, etc.). *Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing. *Analyze, troubleshoot, and debug systems for standard issues *Be an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster *Create and maintain technical documentation for all builds and AI Agents produced *Onboard, mentor and coach Junior - Intermediate application engineers and your peers - including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed. *Perform other tasks and duties as assigned, Artificial Intelligence * Big Data * Cloud * Machine Learning * Software * Business Intelligence * Data Privacy The role involves designing cloud infrastructure, managing production Kubernetes clusters, optimizing CI/CD pipelines, enhancing developer experience, and ensuring reliable AI workloads. Candidates should have extensive experience in infrastructure and distributed systems engineering with strong coding skills and cloud expertise. Top Skills: AWSAzureDatadogDockerElkGCPGoGrafanaJavaKubernetesPrometheusPythonTerraform PwC
Internal Communications Manager
9 Hours Ago Remote or Hybrid Denver, CO, USA 212K-244K Annually Mid level 212K-244K Annually Mid level Artificial Intelligence * Professional Services * Business Intelligence * Consulting * Cybersecurity * Generative AI Lead development and execution of internal communications and change management strategies to align employees with organizational goals. Manage channels, create content (copywriting, speech writing), use data to improve communications, build stakeholder relationships, embrace technology, oversee project planning/budgeting, and mentor team members while resolving conflicts and driving adoption of communication initiatives.
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With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
Requirements
To succeed in this role, you need to be an autonomous and accountable team player with a continuous learning mindset and understand what it means to be a member of a high performing team. You bring hands-on experience building Agentforce AI Agents and over 5 years of experience and knowledge designing, developing, and maintaining configuration and custom applications that integrate with Salesforce or other connected apps. As a Senior Application Engineer (Salesforce Agentforce AI) at PointClickCare you will also build intelligent process automations, test automations, and debug standard to complex issues related with Apex code, JavaScript, Python or code from other programming languages as it relates to the applications you are developing for. You will develop technical documentation, be part of our DevOps maintenance crew and peer review builds developed by other team members and vendors. You will provide training and consultation related to the systems and processes developed by the team to our business partners and support both transformational projects, high priority enhancements and resolve standard to high complexity incidents to quickly deliver value to the business., *Hands-on experience building Agentforce AI Agents, AI workflows, custom agent development, and integration of external data sources. *Solid experience with Salesforce integrations and external system integrations (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay.
- Working experience with Workday platform highly desired *Experience creating intelligent process automations using tools like Power Automate or others *Solid experience creating test automations for Salesforce and other platforms *Solid experience writing clean code that performs well at scale using JavaScript, Apex, Python, etc. *Proficient in DevOps processes and tools (e.g., Copado, AutoRabit) *Proficient in GITHUB and troubleshooting standard versioning and DevOps issues *Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutions *Solid experience with automated testing frameworks (e.g. PMD, Selenium, Copado CRT) *In-depth understanding of Salesforce data models, security, and governor limits *Excellent organization, critical-thinking and self-management skills *A continuous learner - you must enjoy acquiring and sharing knowledge and wisdom with others *Solid Team player and coach to partner with cross-functional teams and other areas of practice like BA, QA & Operations *Communicates standard - complex ideas, anticipates potential objections and persuades others, often at team level, to adopt a different point of view *Proven experience as a great Intermediate Application Engineer Certifications: *Salesforce Certified Agentforce Specialist *Salesforce Certified Platform Developer I & II (required) *Salesforce Advanced Administrator certification (required) *Salesforce Certified Application/Systems Architect (desired) *BSc/BA in Computer Science, Engineering, or a related field (or equivalent work experience) Bonus points for: *Experience building AI Agents on other AI Platforms *Experience being part teams that operated using the Product Operating Model *Experience working on a SaaS product *Experience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React, Vue.js, or Angular *Standard understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, and Salesforce Einstein *Experience working with AWS, Azure, or other cloud platforms. *Experience working with Service-Oriented Architecture (SOA) and SaaS product development *Knowledge of SAML, OAuth, and OpenID Connect for authentication and authorization *Experience with on-call responsibilities for production-grade systems. *Understanding how to solve the dysfunctions of a team (trust, conflict, commitment, accountability and team results)
Benefits & conditions
Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: [email protected] PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information., Remote or Hybrid United States 230K-290K Annually Senior level 230K-290K Annually Senior level HR Tech * Information Technology * Professional Services * Sales * Software Lead and scale HiBob's payroll services across the US and UK, owning strategy, operations, P&L, customer satisfaction, and service delivery. Build repeatable services motions, improve implementation quality and speed, drive operational excellence, partner cross-functionally, leverage AI/automation, and grow a high-performing payroll services organization to influence retention and revenue. Top Skills: AIAutomationHrisPayroll Systems Granica