Messaging & Collaboration Analyst (Information Technology Analyst 2 | 40 Hour | Hybrid)

This essential role supports enterprise-level identity, messaging, and secure file transfer services. The successful candidate will work closely with senior engineers to provide daily operational support for Exchange, Axway Secure File Transfer (SFT), Active Directory, Microsoft 365, L-Soft Listserv, SendGrid, and related infrastructure essential to statewide operations. The ITA2 will be responsible for providing monitoring, routine troubleshooting, configuration assistance, and operational support under guidance. This position offers the opportunity to learn and grow within critical state messaging and identity platforms, ensuring stability and continuity of service for agencies across Connecticut. This position will be responsible for:

• Active Directory - Creating, modifying, disabling, and updating user accounts; supporting onboarding/offboarding; managing security and distribution groups.
• Exchange Support - Providing basic mailbox and messaging assistance, including monitoring and routine troubleshooting under senior team direction.
• Microsoft 365 - Comfortable working in an ever-changing M365 environment, including familiarity with Microsoft Teams, Microsoft Copilot, Microsoft 365 Groups, and Microsoft licensing concepts.
• Assisting in troubleshooting third-party mass-email applications such as SendGrid.
• Axway Secure File Transfer (SFT) - Monitoring activity, providing routine troubleshooting, assisting with partner setup, and performing standard configuration updates under guidance.
• Listserv - Performing routine Listserv tasks, including list updates and subscriber maintenance.
• Email-Sending Applications - Supporting applications requiring SMTP relay or authenticated email workflows, including configuration checks and delivery troubleshooting.
• Scripting & Automation - Under guidance, using PowerShell and Microsoft Graph for routine administrative tasks, reporting, and data retrieval.
• General Support - Responding to service tickets, following established procedures, providing customer-focused assistance, and escalating issues as required., * Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov (Opens in a New Window).
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting., * Some email providers may experience delays or issues delivering messages. To avoid missing important updates-such as referral questionnaires or interview scheduling links-please check your Personal Status Board regularly.
• For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select "Update My Contact Information."
• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
• This employer may participate in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization., In a state agency Information Technology (IT) environment this class is accountable for independently performing a full range of information technology tasks and project coordination work involving infrastructure systems support, security and application development in an IT environment., * Acts as liaison to hardware and/or software vendors, system developers, programmers and user community;
• Evaluates and recommends products;
• Participates in Request for Proposal (RFP) process;
• Assists in estimating cost for annual budget;
• Identifies and implements opportunities for cost savings;
• Conducts system performance analysis, tuning and storage management;
• Assists staff and customers in use of computer systems and software packages;
• Trains operators, IT staff and end users on new procedures;
• Participates in recovery activities;
• Participates in the evaluation of new, related technologies;
• Analyzes requirements and designs systems;
• Participates in or coordinates project planning sessions with customers, analysts and team members to analyze requirements and provide design recommendations for moderately complex systems;
• Provides technical consultation on moderately complex issues regarding the usage of the infrastructure, integration of applications systems into the infrastructure, etc.;
• Participates in system integration testing of operating system, system utilities, hardware upgrades as well as new software and hardware technologies;
• Works with project team to define and design scope for each project;
• Plans, coordinates and schedules assigned projects;
• Coordinates resources for projects;
• Ensures timely completion of all phases of projects;
• Evaluates and recommends vendors;
• Performs related duties as required., * Experience supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint and OneDrive
• Experience supporting bulk email platforms including Listserv and SendGrid
• Experience administering Microsoft Active Directory user accounts

• IT equipment and diagnostic tools;
• principles and techniques of systems analysis, design, development and programming;
• principles of information systems;
• principles and theories of business and planning functions;
• programming languages;
• capabilities of computer technology;

• Knowledge of

• methods and procedures used to conduct detailed analysis and design of computer systems;
• principles and techniques of software generation and programming;
• practices and issues of systems' security and disaster recovery;
• computer operating systems;
• project management principles and techniques;
• principles and techniques of business information systems re-engineering;

• Considerable

• interpersonal skills;
• oral and written communication skills;
• skill in technical problem solving;
• skill in logic and analysis;
• skill in problem solving;

• Skills in project coordination;
• Considerable ability to

• analyze, troubleshoot and resolve data communications problems;
• write, test and debug computer programs;
• use programming development tools;
• prepare manuals, reports, documentation and other written materials;
• identify, analyze and resolve complex business and technical problems;

• Ability to analyze and debug complex software programs.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT-related support area., One (1) year of the General Experience must have been performing professional information technology work in such areas as: installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function. NOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 1., * College training in management information systems, computer science or information technology-related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

• A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience., * Experience supporting Secure File Transfer systems

3.93.9 out of 5 stars Hartford, CT Hybrid work $113,728 - $141,685 a year - Full-time