iT Manager New York

client in NYC that is seeking an IT Manager. Responsibilities: Serve as the primary internal point of contact for all IT-related matters Coordinate with outsourced IT help desk to ensure timely resolution of tickets and service requests Provide hands-on support for escalated technical issues (hardware, software, connectivity) Manage onboarding/offboarding processes, including user provisioning, device setup, and access controls Maintain IT documentation, policies, and procedures Oversee firm infrastructure including laptops, mobile devices, conferencing systems, and office network Implement and maintain cybersecurity best practices appropriate for a financial institution Manage endpoint protection, email security, and data loss prevention tools Oversee user access controls and periodic access reviews Assist with compliance-related IT requirements (e.g., SEC, SOC 2 readiness, investor diligence requests) Coordinate incident response and remediation efforts Act as liaison between the firm and outsourced IT provider, ensuring service levels are met Manage relationships with key technology vendors (hardware, software, telecom, security) Evaluate and recommend new technologies to improve efficiency and security Lead or assist with IT-related projects (system upgrades, migrations, office expansions, etc.) Identify opportunities to streamline workflows and improve user experience Support implementation and maintenance of financial software systems (e.g., CRM, portfolio monitoring tools) Monitor system performance, uptime, and reliability in coordination with vendors Administer core systems such as: Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), Provide on-site IT support across the firm's offices in New York City, Santa Monica, and Palm Beach Travel periodically (estimated ~20-30%) to support office setups, troubleshoot issues, and maintain infrastructure consistency Ensure standardized systems, security protocols, and user experience across all locations Assist with new office buildouts, relocations, and technology deployments, Retail store management professionals can leverage their expertise in store operations, performance reporting, and inventory management to contribute to AI research through flexibl…

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• 17 days ago

Identity and access management (e.g., Active Directory/Azure AD) 5-10 years of IT experience, preferably within financial services (private equity, hedge fund, investment banking, or asset management) Experience working with outsourced or managed IT service providers Strong knowledge of Microsoft 365 ecosystem and cloud-based infrastructure Familiarity with cybersecurity frameworks and best practices Experience with networking fundamentals (firewalls, VPNs, Wi-Fi) Strong troubleshooting skills and ability to support senior professionals in a high-expectation environment Highly responsive and service-oriented mindset Ability to balance strategic initiatives with day-to-day support Strong communication skills with both technical and non-technical stakeholders Discreet and trustworthy with sensitive firm and investor data Preferred Experience: Exposure to compliance or regulatory environments (e.g., SEC-registered advisors) Experience supporting financial applications (e.g., Backstop, iLevel, or similar) Knowledge of backup, disaster recovery, and business continuity planning