Systems & Security Administrator

The Junior Systems & Security Administrator position within Information Technology is responsible for administration, maintenance, and security support of the organization's technology environment. This position manages the Office 365 environment; responds to helpdesk ticket requests; performs email account administration, password resets, and email client/webmail troubleshooting; manages email distribution lists; maintains Office 365 security tools for incoming and outgoing email protection; and assists with cybersecurity operations, monitoring, and incident response activities. The position supports the protection, availability, and reliability of enterprise systems while assisting with security initiatives, vulnerability management, and operational improvements. Additional responsibilities include:

1. Research, evaluate, and recommend innovative, efficient, and where possible automated approaches for system administration and cybersecurity tasks. Identify solutions that improve security, streamline operations, and provide economies of scale.
2. Perform daily system monitoring, verifying the integrity and availability of hardware (virtual and onsite), server resources, applications, cloud services, security tools, and critical business processes. Review system, application, and security logs and verify completion of scheduled tasks such as backups, updates, and data exchanges.
3. Assist with cybersecurity monitoring activities, including reviewing security alerts, investigating suspicious activity, identifying potential threats, and escalating security incidents according to established procedures.
4. Support the administration and maintenance of security platforms, including email security controls, endpoint protection tools, multi-factor authentication systems, identity management solutions, and other cybersecurity technologies.
5. Perform routine security reviews, including vulnerability scanning, patch compliance monitoring, access reviews, and remediation tracking in coordination with senior IT and security personnel.
6. Assist with incident response activities by collecting relevant information, documenting findings, assisting with containment and recovery efforts, and maintaining accurate incident records.
7. Create, modify, and remove user accounts and permissions according to approved requests and security policies. Assist with access control reviews to ensure appropriate user privileges are maintained.
8. Provide technical support to users and departments by responding to requests, investigating issues, troubleshooting hardware, software, networking, account, and security-related problems, and providing timely resolutions.
9. Administer and support the Microsoft Office 365 environment, including Exchange Online, security and compliance features, email protection tools, user management, and related cloud services.
10. Assist with email security operations, including monitoring phishing reports, analyzing suspicious messages, managing security policies, and supporting user awareness efforts.
11. Maintain operational, security, configuration, and troubleshooting documentation. Develop and update technical procedures, knowledge base articles, and security-related documentation.
12. Participate in security awareness initiatives, including assisting with phishing simulations, user education, and communication of cybersecurity best practices.
13. Perform periodic performance, security, and operational reporting to support capacity planning, risk management, compliance requirements, and continuous improvement efforts.
14. Assist with audits, security assessments, and compliance activities by gathering documentation, reviewing controls, and supporting remediation efforts.
15. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; obtaining relevant certifications; establishing professional networks; benchmarking industry best practices; and participating in professional organizations.
16. Participate in an on-call rotation and provide after-hours support as required, including responding to critical system availability and security events.
17. Perform other duties as assigned.

1. Bachelor's degree in Information Technology related field, OR a minimum of two years of related work experience

2. Helpdesk or customer service experience

3. Experience working with and providing support to end-users

4. Technical experience with configuring and supporting end-user email software, including mobile devices

5. Experience troubleshooting complex technical issues and working with professional support engineers Preferred Qualifications

6. Office 365 administration experience Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No, + Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)

7. • Do you have a Bachelor's degree in Information Technology related field, OR a minimum of two years of related work experience?

+ Troy University employment website (www.troyuniversityjobs.com) + Chronicle of Higher Education + Higher Ed Jobs + Social Media website + Indeed + Other employment website (please specify below) + Employee Referral (please specify below) + Local newspaper (please specify below) + Professional journal (please specify below) + Other source (please specify below) 2. Please specify: (Open Ended Question) 3. * Regarding your current employment status, please select one of the following: + Not a current Troy University employee + Current part-time Troy employee (including adjunct faculty)