Assistant IT Manager
Role details
Job location
Tech stack
Job description
-
Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
-
Monitors, verifies and manages the acquisition and maintenance of property based systems.
-
Assists in analyzing information, identifying current and potential problems and proposing solutions.
-
Maintains, inspects and repairs equipment.
-
Inspects the equipment or the environment.
-
Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
-
Supports managing IR activities to confirm the property infrastructure and applications systems are functional at all times.
-
Verifies solutions are consistent with the client's needs and brand specific IR environment.
-
Administers and maintains mail and email.
-
Maintains inventories and manages IT hardware/software.
-
Provides Internet support and maintenance (if applicable)
-
Provides cable management support.
-
Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
-
Consults on specific application issues or hardware/software problems.
-
Provides feedback to Lodging IR on application functional performance and system performance.
Managing Projects and Policies
-
Supports determining whether events or processes comply with laws, regulations, or standards.
-
Monitors processes and evaluates information according to SOP and LSOP requirements.
-
Enforces IR policies and standards protecting company hardware, software and other resources at the property.
Maintaining Information Systems and Technology Goals
-
Develops specific goals and plans to prioritize, organize, and accomplish your work.
-
Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
-
Determines priorities, schedules, plans and necessary resources to complete property projects on schedule and according to specification.
-
Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
-
Verifies proper asset management.
-
Performs on-site monitoring of all projects.
Demonstrating and Applying IR Knowledge
-
Keeps up-to-date technically and applies new knowledge to your job.
-
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
-
Provides technical expertise and support.
Additional Responsibilities
-
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
-
Analyzes information and evaluates results to choose the best solution and solve problems.
-
Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
-
Manages vendors for property IT requirements functioning as escalation point for problem resolution.
Requirements
- 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area., * 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.