Customer Care Executive (DACH)

At Eversports, our mission is simple: "making sports happen". We do that by giving our partners the tools they need to run and grow their business, and by making sure they never feel alone while doing it. As our new Junior Customer Care Executive, you'll be the friendly, knowledgeable voice our DACH partners rely on. Working closely with our Sales, Finance, and Product & Engineering teams, you'll be at the centre of the action from day one., * Support our existing clients wherever they need us with the kind of support that actually solves things

• Be involved in Customer Care projects and initiatives that keep our partners engaged and our community growing
• Contribute to business intelligence projects by helping keep our database clean, accurate, and reliable
• Own a piece of our online helpdesk, keeping articles up to date, easy to understand, and genuinely useful for those who need them
• Jump in on the daily rhythm of the Customer Care team - from ad hoc tasks like customer imports to whatever the day throws at us

• Native German and fluent English skills; a third language (Dutch, French, Spanish, or Italian) is a plus
• Confident communicator comfortable picking up the phone with a B2B partner and finding solutions, not just closing tickets
• Reliable, detail-oriented, and solution-focused - you follow through and care about getting things right
• Comfortable with digital tools - Google Workspace, MS Office, and quick to pick up new software
• A genuine interest in sports or wellness - you don't need to be a triathlete, but curiosity about our partners' world goes a long way
• Motivation over pedigree - whether you're a recent graduate, switching direction, or just starting out, we'd rather have someone driven and eager to grow

• Work smarter, not longer: our full-time week is 35 hours, and one day off every second week
• Work in the office located in the heart of one of most liveable cities, that waits for you to bring out the best of it
• Stay active with the Eversports sports package
• Take time to explore what inspires you during our quarterly "Day to Explore"
• Work with modern equipment - every team member gets a MacBook to perform at their best
• Join our regular sports sessions, team activities, and events - we work hard, but we also play
• Be part of a passionate, international, and sporty team that believes work should feel meaningful and fun!

At Eversports, we believe in transparency, so here is the fine print: for the current position we will offer a yearly gross salary of EUR 32,410 (based on a full-time basis of 35h)