Technical Support Engineer (iGaming Provider)

• Provide technical support to partners during integration and post-launch;
• Troubleshoot integration issues and investigate technical incidents;
• Work closely with operators, aggregators, and internal development teams;
• Support new game launches and ensure stable production releases;
• Analyze logs, API responses, and integration behaviour to identify problems;
• Coordinate technical communication with partners until issues are resolved;
• Maintain integration documentation and share technical knowledge internally.

• 3+ years of experience in technical support, integrations, or game integrations within the iGaming industry;
• Experience working on the provider side and communicating with operators, aggregators, or gaming platforms;
• Strong understanding of APIs, REST, JSON, integration flows, logs, network basics, and troubleshooting;
• Experience supporting integrations from technical setup through successful go-live;
• Understanding of game lifecycle, transactions, game rounds, and game logic;
• Ability to investigate issues independently and identify root causes;
• Experience working with Jira, Postman, admin panels, reporting tools, or similar systems;
• Ability to read technical documentation and collaborate closely with developers;
• English level B2+.

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

The selection process

Interview with Recruiter - Interview with Manager - Interview C-level

Megafair games Austria What are you working on? * Genres: Casino Hi! Welcome to Megafair - an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide. With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big - this is your chance to join us from the ground up and grow together with a fast-scaling startup. If you're ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark. Team size and structure?