IT Operation and Service Specialist for Asset & Configuration Data Management
Role details
Job location
Tech stack
Job description
Digital Campus - ITSM Operation and Service Specialist (Albacete, Spain) We are looking for an IT Operation and Service Specialist for Asset & Configuration Data Management who will play a pivotal role in maintaining the accuracy, health and reliability of our Configuration Management Database (CMDB). The role bridges data management with IT teams, ensuring IT Service Management (ITSM) processes are strictly followed and supporting our Product Service Lines (PSLs) to utilize CMDB data within ServiceNow. Key Responsibilities Execute daily operational (RUN) tasks to maintain, update and audit CMDB data, ensuring high accuracy and reliability of configuration items and their relationships. Collaborate proactively with infrastructure, application, network and other IT teams to identify data discrepancies, resolve CI conflicts and continuously improve CMDB data quality. Act as the primary technical point of contact for PSLs, providing hands?on support and guidance for managing and updating their CMDB data in ServiceNow. Assist PSLs in designing and building practical scenarios and workflows so they can efficiently consume CMDB content for incident, problem, change and lifecycle management. Ensure all asset and configuration management activities align with internal governance, ITIL best practices and organizational ITSM standards.
Requirements
Active ITIL Certification (ITIL Foundation V3 or ITIL 4 Foundation minimum). Comprehensive understanding of IT Service Management processes and how Configuration Management interacts with Incident, Problem and Change Management. Solid knowledge of the ServiceNow Common Service Data Model (CSDM), focusing on products and services objects. Hands?on experience with ServiceNow CMDB and Asset Management modules. Strong analytical skills, attention to detail and ability to analyze complex data sets. Excellent interpersonal and communication skills, able to translate technical data concepts to various IT teams and PSLs. Preferred / Optional Skills Experience with ServiceNow Discovery or Service Mapping. Advanced ITIL certifications or ServiceNow System Administrator (CSA) certification. Experience working in Agile or DevOps environments alongside Product Service Lines.
Benefits & conditions
Competitive salary and attractive benefits package. Vacation days plus extra days off throughout the year (?35 days per year). Hybrid working model and flexible work arrangements. Life and health insurance, employee stock options, retirement plan and study grants. On?site facilities: free canteen, kindergarten, medical office. Opportunities for upskilling, development and participation in corporate social responsibility initiatives. Equal Opportunity & EEO Statement Airbus Helicopters Spain, SA is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and has always been, committed to equal opportunities for all. No monetary exchange will be requested during the recruitment process; any impersonation should be reported to *. Application Information Position is permanent, entry level, within the Digital family. Submission of CV and cover letter in English is required. #J--Ljbffr Inscribirse en esta oferta Recibir ofertas similares por correo electrónico Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies.