VP Communications - Technology Change & Transformation

• Define, own and deliver the department's international communications and change management strategy, advising executive leadership on positioning and messaging for board meetings, town halls and committees
• Build and lead a structured, targeted communications plan alongside Department Heads, Product Owners and Portfolio Managers to drive desired outcomes
• Act as the primary liaison between Corporate Communications, IT Programmes, senior business leaders and end users, managing messaging up and down the organisation
• Establish and govern communication standards, channels and branding for the department, ensuring alignment with wider enterprise guidelines
• Drive employee engagement, change adoption and training programmes across new technologies, products and services
• Continuously engage stakeholders to identify pain points, feed insights back into the business, and manage risk and escalation plans around communication and adoption gaps
• Support and develop your team, championing an inclusive, values-led, delivery-focused culture

• Extensive experience leading Customer Engagement and Communications functions across multiple regions within a regulated environment, ideally financial services
• A strong track record of owning transformational communications strategy, brand/identity development and narrative-shaping at enterprise level
• Proven credibility engaging and influencing at executive/board level, with experience in IT change management or technology adoption programmes
• Extensive people leadership experience, managing large, multi-location teams
• Exceptional written, verbal and presentation skills, with strong planning and project management capability
• Desirable: familiarity with tools such as Adobe Photoshop/Illustrator, Yammer, Slack or Google Workspace, and a relevant degree or professional membership (CIM, PRCA, CIPR), * VP Communications
• Change Communications
• Change Management
• Corporate Communications
• Digital Transformation
• Internal Communications
• Stakeholder Management
• Technology Adoption

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